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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

May 05, 2023

Have delt with them before and was treated good and good now they like to get the job done Right. Good prices also. More

by budlaycox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
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May 16, 2023 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia, and for being a repeat customer! We are delighted to hear that you had both an enjoyable experience and found our prices to be competitive. Our team takes pride in providing great service and doing the job right every time - we're so glad to hear it! If there's anything else we can do for you, please let us know. We hope to see you soon!

May 03, 2023

The staff is friendly, competent, and work as quickly as possible. They always respond to my inquiries. More

by CPWEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
May 04, 2023 -

Cumberland Kia responded

Thank you for your stellar review of Cumberland Kia! We are thrilled to hear that our staff was friendly and competent, and worked quickly to answer your inquiries. We strive for excellent customer service every day and your feedback lets us know how we're doing. Thanks for being a valued customer, we look forward to continuing to serve you in the future.

May 03, 2023

Scotty Lurton Scotty Litton 5 Scotty was very informative on the vehicle features. He was easy to work with on making a deal that fit my budget. The entire Kia dealership was very welcoming and I was introdu More

by MANDI.HILL@TCATLIVINGSTON.EDU
Recommend Dealer
Yes
Employees Worked With
5
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May 04, 2023 -

Cumberland Kia responded

Thank you for your kind words and 5 star review. We are ecstatic to hear that you had such a pleasant experience at the Cumberland Kia dealership. Having an experienced salesperson with in-depth knowledge on our vehicles is essential to making sure our customers have all the information they need to drive away feeling confident in their purchase decision. It is fantastic to hear that Scotty was able to provide this level of service to you with ease and care. We appreciate your support and look forward to seeing you back soon at the Cumberland Kia dealership for all of your servicing needs. Please let us know if there is anything else we can do for you!

April 29, 2023

Customer service was outstanding. They identified another recall that I wasn't aware of and ordered the part promptly. More

by Teresapayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas
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May 02, 2023 -

Cumberland Kia responded

Thank you so much for your kind words regarding your experience at Cumberland Kia! We appreciate the five-star rating and take customer satisfaction very seriously. Our goal is to make sure everyone who visits our dealership leaves feeling positive about their experience. Thank you for being a valued customer, and we look forward to seeing you again soon!

April 29, 2023

Always enjoy coming to your dealership. It never has been a bad experience. Thank yoy More

by JMAJCZEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
May 02, 2023 -

Cumberland Kia responded

Thank you for your 5 stars and for taking the time to leave a review about Cumberland Kia! We're so glad you keep coming back and appreciate your kind words. Our team takes great pride in delivering outstanding customer experiences, and we're thrilled that yours has always been enjoyable. We welcome you whenever it's time to shop for a car or receive service, and thank you again for choosing us!

April 29, 2023

Nice place to wait while work is done. Very helpful staff. Get work done in good time More

by PJGENTRY20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
May 02, 2023 -

Cumberland Kia responded

Thank you for taking the time to review Cumberland Kia! We are so delighted that you have had a pleasant experience with our service staff, and appreciate your kind words about our facility. We strive for excellence when it comes to serving all of our customers, and we're glad to know that you had your work done in good time as well. We hope that next time you need automotive services, you will think of us first! Thank you for being a valued customer of Cumberland Kia.

April 29, 2023

They provide great service and their professional mechanics are highly trained and follow the diagnostics. More

by CPWEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
May 02, 2023 -

Cumberland Kia responded

Thank you for your wonderful review and kind words. We are so happy that you found our staff helpful while you waited while your work was being done. We take great pride in making sure all of our customers feel taken care of and that they leave our shop in a timely manner with the best service they could get. Thank you again for the five stars, we look forward to providing you with excellent service on any future visits!

April 28, 2023

Got my son in super fast and was very professional. Place is super clean and very modern More

by JASON.NGUYEN0302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green, Brandon Hall
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May 02, 2023 -

Cumberland Kia responded

Thank you for your positive review, we are thrilled to hear that your experience with Cumberland Kia has been so positive. Every one of our team members is dedicated to providing superior customer service and it is rewarding for us to see that reflected in your feedback. We hope to continue providing a five-star experience every time you visit us!

April 28, 2023

I have nothing but great things to say about Cumberland Kia in Cookeville TN. They go above and beyond for their customers each and every time. More

by PAIGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
May 02, 2023 -

Cumberland Kia responded

We are delighted to hear you had a great experience at Cumberland Kia in Cookeville, TN. Our staff works hard to exceed every customer's expectations, so it makes us proud to hear such positive feedback about our dealership. We strive for excellence and always put the customer first! Thank you for your kind words and we look forward to serving your automotive needs again in the future.

April 27, 2023

Oil change sticker placed on windshield even though they have on file not to place it on window due to them pulling my tint off while removing sticker on past. They did remove sticker this time upon request More

by LREEP88499
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who I spoke with
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May 02, 2023 -

Cumberland Kia responded

Thank you for bringing this to our attention, we're truly sorry if your experience was anything other than perfect. We take special care with every vehicle at Cumberland Kia and are always on the lookout for new ways to improve our service. Our team is aware of your requirement not to place the sticker on your tint, and it's our goal to get better and better delivering requested services each visit. We appreciate you allowing us another opportunity to make a positive difference in your service experience and hope that we have been able to do just that! On behalf of everyone here at Cumberland Kia, thank you again for being our valued customer.

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