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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

April 20, 2023

Staff was friendly and helpful. Saved us a lot of money with parts because of warranties and discount. Much appreciated! More

by JAFOPIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
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May 04, 2023 -

Cumberland Kia responded

Thank you for your kind review. At Cumberland Kia, we are dedicated to providing outstanding customer service and helping our customers find exactly what they need at a price that won't break the bank. We so appreciate that you noticed this displayed in your interactions with our staff and are happy that we were able to save you money with warranties and discounts on parts. We hope to see you again soon and have a great day!

April 20, 2023

They put them self first instead of welcoming costumer and would not listen to what I had to say. They do not fix all recalls and always have to order the parts needed, then I have to drive again three ho More

by GETVICKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susie Green
Report | Print
May 02, 2023 -

Cumberland Kia responded

Thank you for taking the time to review your experience at Cumberland Kia. We are sorry to hear that you didn't feel as though we were meeting our customer service standards on this visit. Customer satisfaction is a top priority of ours and we pride ourselves on putting customer needs first. Your feedback is invaluable and it has been passed along to our team for further review and improvement. Once the parts have been received, we will certainly do our best to get them installed quickly and efficiently for you. Please let us know if there’s anything else we can do going forward to ensure your visits to us exceed expectations.

April 20, 2023

Something always wrong every time I bring my vehicle here for service. Ex.) tires not rotated. Oil completely leaked out of my car. Damaging my property when they sent someone to tow it due to oil running ou More

by ALLIEYOUNG36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susie Green
Report | Print
May 02, 2023 -

Cumberland Kia responded

Thank you for taking the time to review your experience at Cumberland Kia. We apologize that your last visit fell short of our expectations and we take your feedback seriously. Your satisfaction is our highest priority and it appears we have not met that standard. Please know that our service teams strive to maintain the highest quality standards when servicing all vehicles. We would like to understand each incident more so that we can properly address any shortcomings. Please reach out directly to our team at 931-520-4196 should you car to talk more in detail

April 20, 2023

My spare tire was taken out and not put back in my car. Another trip to cookeville. More

by tangeecolortrainer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
May 02, 2023 -

Cumberland Kia responded

Thank you for visiting Cumberland Kia and taking the time to provide us with feedback. We understand how inconvenient it can be when you're missing a key piece of car equipment, and apologize that our service staff didn't get your spare tire reinstalled before sending you on your way. Going forward, we are guaranteeing that spare tires will always be checked to make sure they are present after any routine maintenance or repair visit. If another issue like this were to occur in the future, please do not hesitate to contact us so that we can work toward a solution together!

April 20, 2023

Friendly staff that goes the extra mile (Car Pun! )to help you with all your Auto needs! More

by Ziggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Jon Ward, Susie Green, Brandon Hall
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May 04, 2023 -

Cumberland Kia responded

Thank you for the shining review about our staff at Cumberland Kia! We're glad to hear that our team went beyond your expectations, and we absolutely love your car pun - it put a smile on each of our faces here. We're proud of our team for going the extra mile to help customers like yourself find what they need. We pride ourselves on providing exemplary customer service and a pleasant experience - we'll be sure to share your feedback with the whole staff so that they can continue doing what they do best! Thanks again for taking the time to leave us such kind words

April 19, 2023

There always helpful informative and caring! The dealership is clean and the employees are very helpful and will always answer your questions. More

by DEEROBINSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
May 04, 2023 -

Cumberland Kia responded

Thank you so much for your kind words and 5-star review. We take great pride in providing the highest level of customer service. We are delighted to hear that you feel that we exceeded your expectations. Our goal is to make every customer's experience a success, and it sounds like our team accomplished just that. We appreciate your review and are honored to have earned such a glowing recommendation - we look forward to having you back soon!

April 18, 2023

QUICK. EASY,.COURTEOUS, KNOWLEDGABLE.Great place for an oil change only Downside Little Pricy.Thanks More

by TWOROSES77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
May 04, 2023 -

Cumberland Kia responded

Thank you for taking the time to review Cumberland KIa! We are glad you appreciated the quick, easy and courteous experience you had with us. We strive to ensure our customers have the best experience possible when they visit us. Your feedback is valuable in helping us create an even better customer experience. We know how important it is find services that fit your budget and apologize if you felt our prices were a bit on the high side. We'd also love to follow up with you and learn more about your concerns so we can use this feedback to improve our offerings in the future. If there's anything else we can assist with please don't hesitate to contact us directly. Thanks again for your review!

April 18, 2023

Friendly and helpful staff. Clean and beautiful facility. Went above and beyond to ease our service time waiting. More

by LISATRAINOR1966
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Kellerman
Report | Print
May 04, 2023 -

Cumberland Kia responded

Thank you for your kind words and for taking the time to leave a review about your recent visit to our Cumberland Kia dealership. It's great to hear that our team was friendly, helpful and exceeded your expectations! Hearing how we were able to make your service experience as smooth and enjoyable as possible is music to our ears. We look forward to serving you in the future and thank you again for choosing Cumberland Kia.

April 16, 2023

Perry was very professional and knowledgeable. Excellent service. We work out of town, he definitely worked hard with our schedule and got it done.. very satisfied with the service…. More

by Ronda Sisco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perry Heady
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May 04, 2023 -

Cumberland Kia responded

Thank you for taking the time to provide us with feedback on your visit with Perry at Cumberland Kia. We’re so glad to see you were satisfied with his service, and appreciate that he was able to work around your busy schedule. We understand how valuable your time is, and strive to provide exceptional service during each of our customer interactions. If there's anything else we can do for you in the future, please don't hesitate to let us know! We sincerely value your trust in the Cumberland Kia team.

April 16, 2023

Very great garage employee and they do a great job. Office staff are awesome and very friendly. More

by FLOSSIEMAE837
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
May 04, 2023 -

Cumberland Kia responded

Thank you for taking the time to review Cumberland KIA, we really appreciate your feedback. We are delighted that you enjoyed working with our garage and office staff, who strive to provide our customers with excellent service and a delightful customer experience. We'll make sure your praise is shared! We want all of our customers to be able to enjoy the best possible experience when visiting us here at Cumberland Kia. If there is anything else we can do for you next time, please don't hesitate to let us know. Thank you for choosing us for your automotive needs!

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