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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

April 16, 2023

They’re very professional and they always find a way to help you when I go for an oil change they are really quick and not have to sit for a long period of time More

by CRD0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike (Bart) Bartlet, Susie Green
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May 04, 2023 -

Cumberland Kia responded

Thank you for taking a moment to share your experience with us at Cumberland Kia. We're so glad to hear that even though you only gave us two stars, you found our team professional and the oil change process to be relatively quick. We always strive to provide the best customer service possible and would love the opportunity to continue serving you in any way we can. If there is ever anything else we can do or if you have any suggestions on how we can improve our service, please don't hesitate to reach out anytime. Thank you for giving us your business!

April 14, 2023

This dealership is amazing on the time frame, kindness,and going above and beyond, I have always had a great experience there, and I love to deal with them More

by robintrivett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Apr 15, 2023 -

Cumberland Kia responded

Thank you for the kind review of Cumberland Kia. It sounds like our team was able to rise to the occasion and provide an excellent customer experience for you. We are proud of our time frames, customer care, and expertise when it comes to taking care of our customers' needs. Our staff works hard to make sure each individual is treated with professionalism and respect. We value your patronage and would be honored if you come back anytime soon! Thank you again!

April 13, 2023

Brought my car in to have the backup camera replaced and the service was done very quickly. I would have given 5 stars but I took one away because the service department never answers their phone and, when More

by LUANNEC55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Apr 15, 2023 -

Cumberland Kia responded

Thank you for your five-star review. We are pleased to hear that the service on your Kia was quick and satisfactory. At Cumberland Kia, we strive to provide top-notch customer service to all of our guests and apologize for the wait you experienced during your visit with us. We take any service inquiries or feedback very seriously and make sure to address each one in a timely fashion. The fact that it is difficult to reach our Service Department by phone is something that has caught our attention. We're making sure to dig into this issue and make sure no customer ever has to experience a long wait if they have a service inquiry. Again, thank you for taking the time out of your day Christina!

April 12, 2023

Dealership was very efficient. They attended to what my needs were as a buyer, and helped me make the best decision for myself. More

by ZDOUGLAS89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Ward, Brandon Hall
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Apr 15, 2023 -

Cumberland Kia responded

Thank you for the kind words, and choosing Cumberland Kia! We strive to make our customers feel like their best interests are top of mind throughout their car buying journey. It sounds like we were successful in doing that with you and we really appreciate your feedback. We hope you are enjoying your new ride and thank you again for being a valued customer!

April 12, 2023

Always excellent service by competent professionals. The Service Department is always courteous and efficient, thank you! More

by Mbreeding2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Apr 15, 2023 -

Cumberland Kia responded

Thank you for your kind words and 5-star review, we’re thrilled to hear that you had an excellent experience with our service department. We strive for efficiency and professionalism in everything that we do here at Cumberland Kia, and it is rewarding to know that our hard work has earned your confidence. We look forward to serving all of your automotive needs in the future!

April 11, 2023

Very good job but was very expensive hard to get ahold of detail department but over all a good job More

by MIDWAYSTORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Apr 15, 2023 -

Cumberland Kia responded

Thank you for your review and for taking the time to recommend Cumberland Kia! We strive to ensure each of our customers has a satisfactory experience. It seems that, overall, we achieved this goal. We apologize for any difficulty experienced when contacting us or in regards to cost and are sorry that it did not meet your expectations. Moving forward, we will take this feedback and use it to improve future customer interactions. We thank you again for entrusting us with your experience, and look forward to serving you in the future!

April 11, 2023

Very professional and made car buying easy. Fast process time and great information was provided. More

by Sarah
Recommend Dealer
Yes
Employees Worked With
Cody Stout
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Apr 15, 2023 -

Cumberland Kia responded

We are delighted to hear that you had a positive experience at Cumberland Kia. Our staff takes great pride in making customers feel comfortable and cared for during the car-buying process. We appreciate your feedback and happy to know that we were able to provide you with the information needed to make an informed decision quickly. On behalf of our team, thank you for taking the time to leave us a glowing review.

April 11, 2023

They strive to please and they always serve with a smile and a great attitude. More

by BLEWMOON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas
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Apr 15, 2023 -

Cumberland Kia responded

Thank you for taking the time to review Cumberland Kia and for providing such positive praise. We are so pleased that our team did everything possible to make sure your experience was a positive one. It's our goal to go the extra mile with each and every guest, and it seems our efforts have been rewarded! We truly appreciate you taking the time to provide us with this detailed information. We look forward to welcoming you back soon.

April 11, 2023

The gentleman in the parts and service department (skinny white guy, I believe facial hair) was very knowledgable and was considerate of the fact that we had a cat in the vehicle. He pulled up the car where More

by Gmarvel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
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Apr 15, 2023 -

Cumberland Kia responded

We're delighted to hear that you had a pleasant visit at Cumberland Kia! We always strive for excellent customer experience, and it's great to read your kind words about the gentleman working in our parts and service department. Your satisfaction is our priority, and we hope you keep visiting us. Thank you again for taking the time to leave us a review, we truly appreciate it!

April 10, 2023

Very professional and helpful Fast on getting everything in and also getting everthing installed on my truck More

by Nelsonsimsincchad@gmail.com
Recommend Dealer
Yes
Employees Worked With
Sam Mcginnis
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Apr 15, 2023 -

Cumberland Kia responded

Thank you for your five-star review, and for your business! We strive to make the process at Cumberland Kia as fast, efficient and enjoyable as possible. We are so glad that we met these goals for you and made a lasting impression. If there is anything else we can do to serve you, please do not hesitate to reach out!

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