Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Cumberland Kia
Cookeville, TN
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available.
At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established.
Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility.
Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,319 reviews
March 17, 2023
Excellent service and quick and easy process . The vechicle was clean and nice and the paper work was easy and simple Excellent all thru the process The vechicle was clean and nice and the paper work was easy and simple Excellent all thru the process More
by rossannasaylors
Verified CustomerEmployees Worked With
Cody stout /excellent service , Adam Eldridge, Susie Green, Brandon Hall
March 16, 2023
Without exaggeration, the Cumberland Kia crew EXEMPLIFIES excellence in customer service. We bought the car and live in Metro Nashville, but drive all the way to Cookville because they just go out of their w excellence in customer service. We bought the car and live in Metro Nashville, but drive all the way to Cookville because they just go out of their way to take good care of us. And all their customers. It’s a dying art in America. Most of the time it’s all talk, but they consistently surprise and delight. My CSR treated me like family. Job was done faster and priced lower than the estimate. Impressive. More
by SHENNASFARM
Employees Worked With
Susie Green, Brandon Hall
March 15, 2023
Always a pleasure taking my vehicle to the Cumberland For service they are always friendly and Take care of you quickly and efficiently. Have always done a very good job. service they are always friendly and Take care of you quickly and efficiently. Have always done a very good job. More
by Jimgstout
Employees Worked With
Lucas in Servicd, Susie Green
March 15, 2023
Everyone was very helpful and done their job efficiently. They took time to explain everything about my Kia Soul and it didn't take but a couple of hours to get everything finalized. I was happy with the ser They took time to explain everything about my Kia Soul and it didn't take but a couple of hours to get everything finalized. I was happy with the service I was provided. More
by deborahmcdwll1964
Employees Worked With
Jon Ward
March 14, 2023
Cumberland Kia has always worked me in for oil changes whenever I popped in and gone above and beyond to give me discounts whenever possible. whenever I popped in and gone above and beyond to give me discounts whenever possible. More
by AUTUMN.L.WELCH
Employees Worked With
Susie Green
