Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
Contact Dealership
View Awards

1556 Interstate Dr

Cookeville, TN

38501

Directions

By Type

Showing 1,319 reviews

March 07, 2023

It was great, always super nice when I am there and very fast timing with my service More

by CARLYSTOUT12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Mar 21, 2023 -

Cumberland Kia responded

Thank you for your glowing feedback, it's always a pleasure to hear from our satisfied customers! We're delighted you had such a positive experience when you visited Cumberland Kia and that we were able to turn around your service quickly. We pride ourselves on fostering an atmosphere of hospitality and respect at our dealership, so thank you for recognizing our team on these values and we hope to see you soon.

March 06, 2023

Cumberland Kia scheduled my car in very quickly. I arrived early and they took my vehicle in right away. I was told one to two hours but they completed the recall programming on my Sportage in under More

by MORRISBONZAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Ledbetter, Susie Green
Report | Print
Mar 21, 2023 -

Cumberland Kia responded

Thank you so much for your kind words about Cumberland Kia, I'm so pleased to hear that we were able to get your car's recall work done quickly and that you enjoyed your time here. Our team is proud of providing outstanding customer service and clean, inviting spaces. We are thankful for all the loyal customers who come to us, and we look forward to seeing you again if you ever need anything at Cumberland Kia!

March 04, 2023

Jon was very helpful and explained everything perfect. Our experience was great and I definitely recommend Cookeville Kia! More

by Rudylima14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Ward
Report | Print
Mar 21, 2023 -

Cumberland Kia responded

Thank you for leaving us your positive feedback about Jon and your overall experience at Cumberland Kia! We're delighted to hear you had a positive visit and benefited from Jon's assistance. It's our top priority to ensure that each of our customers are involved in an informational, pleasant experience. We are grateful that you have recommended us, and we look forward to assisting you with all of your automotive needs in the future. Thank you again for your business!

March 04, 2023

They kept me in the loop. The repair was done in a timely manner. Reasonable price. More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Mar 21, 2023 -

Cumberland Kia responded

Thank you for rating your experience with Cumberland Kia a 5-star one, we really appreciate your feedback. We are so thrilled to hear that the repair was done in a timely manner and that the price was fair – thank you for recognizing our efforts to provide great service at an affordable price. We pride ourselves on keeping our customers in the loop so they know exactly what is being done to their car while it's here. We hope to see you again soon. Thank you again for taking the time to review us!

March 04, 2023

Great service, friendly staff. Clean waiting area. I would recommend this company to everyone who needs service. More

by bobbilwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service center
Report | Print
Mar 21, 2023 -

Cumberland Kia responded

Thank you so much for your kind words and excellent review. We appreciate the feedback and are so pleased to hear that you had a pleasant experience with us. We strive to provide outstanding service and create a welcoming atmosphere for our customers, so we're grateful that you noted these details in your review! Thank you for entrusting us with your vehicle maintenance needs, and we look forward to seeing you again soon.

March 03, 2023

This is the second time I’ve dealt with. Josh Strickland. He is a great guy and he’s very helpful. More

by LORI.KIRKER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Strickland
Report | Print
Mar 21, 2023 -

Cumberland Kia responded

Thank you so much for your kind words, and for being a repeat customer at Cumberland Kia! It warms our hearts to know that Josh was able to exceed your expectations, as he is always pushing himself to provide the highest standard of service. Your satisfaction and opinion means the world to us and we hope you'll visit us soon for all your future automotive needs.

March 03, 2023

Staff is Very friendly and service department does a very thorough job. Thanks. Would recommend you guys to anyone. More

by Phillip Suns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Mar 21, 2023 -

Cumberland Kia responded

At Cumberland Kia, we take pride in providing friendly customer service and top-notch service to all our customers. We are so pleased to hear you had such a positive experience with us, and that you have shared your appreciation with others! We know that great word of mouth can go a long way in bringing new customers through our doors. Thank you for being a valued customer, and recommending us to your friends and family. It means the world to us.

March 02, 2023

Fast turnaround and solved problem. Friendly and helpful and even did extra airing of tires. More

by Jasoliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Mar 21, 2023 -

Cumberland Kia responded

Thank you so much for your kind words and 5 star review. We are grateful for the opportunity to assist you and your vehicle. We strive to provide excellent customer service and are delighted that we were able to make YOUR experience a positive one. We appreciate your recognition of our team's speed, friendliness, and attention to detail--airing up those tires was definitely above and beyond what you expected, but we take great pride in helping our customers stay safe on the road. Thank you for the privilege to do so and for choosing us for all your vehicle needs!

March 02, 2023

I was early to my àppointment and they took me right in Waited while service was performed. Was out in 30 minutes.They didn't try to upsell with things I didn't need. More

by LWB12155
Recommend Dealer
Yes
Employees Worked With
The person I worked with is not listed
Report | Print
Mar 21, 2023 -

Cumberland Kia responded

Thank you for your feedback. We strive to provide a customer experience that is both pleasant and efficient. We're so pleased to hear that our service team was able to accommodate you quickly, and that we only presented you with necessary services. We appreciate your business and look forward to helping you with all of your Kia needs in the future!

March 02, 2023

Good friendly service. Keeps you updated on the progress. Work is good, and nice people. Gets the job done More

by PARKER_7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Mar 21, 2023 -

Cumberland Kia responded

Thank you for your kind words about your experience at Cumberland Kia. We're delighted that our friendly service was enough to earn us a 5-star review! As a company, we always strive to keep customers informed and updated throughout their services and our team is proud to hear they got the job done quickly and efficiently. Your feedback is invaluable to us in continuing to curate the best experiences possible. Thank you so much for taking the time to leave your positive feedback. We hope you'll visit us again soon!

1
...
37
38
39
...
132