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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

March 01, 2023

This was the third year that my family has purchased from Cumberland and we’ve always had of a good overall experience More

by Drwatson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Stout
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Mar 21, 2023 -

Cumberland Kia responded

Thank you for returning to Cumberland Kia for your third car purchase! We're thrilled that you've enjoyed a great experience on each visit. Your loyalty means the world to us and our team is dedicated to ensuring that every customer recieves a rewarding experience. It's our mission to make sure you drive away happy in your new car, while also having a pleasant overall visit when you come into the dealership. We look forward to seeing you again soon and thank you for trusting us with your family's automotive needs!

March 01, 2023

All the staff I encounter at Kia Service are friendly and accommodating. They always work to get my vehicle in and out quickly and they do a great job on it. More

by SQUAW.SUE.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Mar 21, 2023 -

Cumberland Kia responded

Thank you for your wonderful review of our service department. We're thrilled to hear you always have such a great experience and that we are able to accommodate your needs in a timely manner. Our team takes pride in delivering exceptional customer service and upholding the highest standards of quality when servicing our customers' vehicles. We look forward to seeing you again soon!

March 01, 2023

friendly, polite, helpful and knowledgeable. reasonably priced. comfortable waiting room. will likely return for future maintenance issues. More

by AVARITT32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Mar 21, 2023 -

Cumberland Kia responded

Thank you for taking the time to share your positive review of Cumberland Kia! We really appreciate knowing that our team was helpful, knowledgeable, polite, and friendly. It's great to know you felt comfortable in our waiting room and that you plan to return for future maintenance issues. We are constantly striving to create the best service experience possible, so it is rewarding to hear when we get it right. We hope to welcome you back soon!

March 01, 2023

Amazing! They are always so accommodating and nice. We never dread a tune up there. More

by MISTYSELBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas, Susie Green
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Mar 21, 2023 -

Cumberland Kia responded

Thank you for your kind words about Cumberland Kia! We strive to provide an outstanding customer experience and your feedback shows that we are going in the right direction. Our focus is making sure our customers have a pleasant, hassle-free experience each time they come in for service. We are also incredibly grateful for your loyalty over the years - it means a lot to us! Thank you again and please don't hesitate to reach out if there's anything we can do for you in the future.

March 01, 2023

fast service pleased with service got everything done and our device was free as promised More

by annie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Mar 21, 2023 -

Cumberland Kia responded

Thank you for your 5-star review of Cumberland Kia! We are so glad to hear that our fast service, friendly team and promised free device all worked together to provide a satisfactory experience. Your feedback is invaluable; it lets us know how well we're meeting our customers' expectations and what areas we should be focusing on for improvement. It was a pleasure providing service to you! Please don't hesitate to let us know if there's anything else we can do for you in the future.

February 28, 2023

Had an oil change, didn’t take very long to get it done. WSnt to bad a price, All is well More

by ELLSWORTH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Susie Green
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Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that your experience was a good one. We appreciate your business and hope to see you again soon!

February 28, 2023

They professional, timely and efficient. They always fo a great job on my auto repairs . I would highly recommend Cumberland Kia to my friends and family. More

by YUSTINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia for your automotive needs, and for taking the time to write a review. We're glad to hear that you have had a positive experience with us, and that we were able to meet your repair needs in a professional and timely manner. We appreciate your recommendation, and hope that you'll continue to choose us for all of your future auto repairs. Thank you for your business!

February 27, 2023

I was told by 3 different alignment shops that it needed shimmed and they told me it was okay and that it didn’t need it but my car keeps eating tires More

by KIMBERLYDAWN121017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business. I am sorry to hear that you have been experiencing issues with the alignment of your vehicle. Our technicians are highly trained and certified and would never recommend a service that is not necessary. If you have any further questions or concerns, please do not hesitate to contact us.

February 27, 2023

They are quick and efficient and reasonable. The are also very friendly & courteous. I especially enjoy Susie More

by JNWEST45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia. We're happy to know that you've had a positive experience with our dealership and our staff. Susie is a valuable member of our team and we're glad you appreciate her friendly service.

February 24, 2023

Cookville Kia always does a great job servicing my car! I’m glad to have purchased my vehicle through them. More

by Jordan G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Ward
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for your loyalty to Cumberland Kia, we're glad to have you as a customer! We'll do our best to continue providing the excellent service you've come to expect.

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