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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

February 23, 2023

Kia service is always a pleasure to deal with. Service is always fast and courteous. More

by STORMY8102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas , Susie Green
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Feb 28, 2023 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia. We're happy to have you as one of our valued customers and we appreciate your feedback.

February 22, 2023

Great customer service. Follows thru with what they do. Couldn’t ask for better!!! Staff are extremely helpful and prompt! More

by FQUALLS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia. We're glad to have you as a customer and we will continue to do our best to serve you in the future.

February 22, 2023

The staff is always very friendly and professional. The crew is extremely fast and the waiting room is very clean More

by GWINNINGHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for taking the time to write this review. We're glad to have such friendly, professional staff, and that they are able to provide great service quickly. The waiting room is always clean because we know how important it is for our customers! Thank you again for your business.

February 22, 2023

Lucas is phenomenal and always goes above and beyond. He always makes my appointment so easy!! More

by KRISTIMCBROOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for your kind words and 5-star review. We are so happy to have you as part of the Cumberland Kia family. You are a fantastic asset to our team and we appreciate everything you do for our customers. Thank you for your business and your loyalty. We hope to see you soon!

February 22, 2023

Service was really good. Had appt.and didn't have to wait at all. Very friendly and explained everything where I could understand it. More

by Betc
Recommend Dealer
Yes
Employees Worked With
Didn't know their names.
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Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that your service experience was a good one. Our team strives to provide excellent customer service and we're happy to know that we were able to meet your expectations. We hope you'll visit us again in the future!

February 22, 2023

As usual the service dept. employees were friendly and very thoughtful. We got there early and were finished with our service before our appt. time! More

by LIVEY54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear our team took good care of you. We always aim to provide excellent customer service and it's great to know we met your expectations. Thank you for your business and we hope to see you again soon!

February 21, 2023

The team is ALWAYS courteous, friendly, and prompt. Lucas is one of the best service managers I’ve ever encountered at a dealership. More

by Amy Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for your kind words and choosing Cumberland Kia, Lucas. We're so glad to have you as part of the family and appreciate your business. We'll make sure to pass on your compliments to him and the rest of our team.

February 19, 2023

So pleased with our Cumberland Kia experience! We’re beyond satisfied with our new vehicle and how simple the process was. More

by bilbrey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Strickland
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Feb 28, 2023 -

Cumberland Kia responded

Thank you for your kind words and choosing Cumberland Kia, we're thrilled to have you as part of the family!

February 19, 2023

We had our car serviced and we’re in and in about 30 min. Very friendly staff. More

by Opalm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that you're satisfied with your new vehicle and the process of acquiring it. We appreciate your business and look forward to serving you in the future.

February 19, 2023

The sales staff worked as a team in order to make sure that my purchase was a positive experience. More

by CHRISNORMAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Strickland, Adam Eldridge, Scotty Litton
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia. We're happy to hear that our team was able to work together in order to make your purchase a positive experience. We hope you enjoy your new car and we look forward to seeing you again in the future!

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