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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

February 19, 2023

Fast courteous service and great people. Attentive to details. Would recommend them at any time More

by bunny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for taking the time to write this review. We're glad to hear that you had a positive experience with our staff, and that we were able to attend to your needs. We hope you'll choose us again for your future automotive needs.

February 19, 2023

Our wait was only about 30 minutes for our 8,000 mile maintenance appointment. Worth the drive back to Cookeville! More

by tkburrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyson, Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for writing such a positive review. We're glad to hear that your wait time was only 30 minutes, and that you found our service department to be worth the drive back to Cookeville. We hope you'll continue to choose us for all of your automotive needs. Thanks again!

February 18, 2023

Nice people, work fast,,,,, highly recommended I always have a service since I got my car… More

by HPAULYOTT/LecelYOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for your kind words and continued business, Cumberland Kia. We're happy to have you as a customer and we'll do our best to continue providing excellent service. Thanks again!

February 18, 2023

They are very friendly and will help a person out when needed. I would recommend kia to a friend More

by CHRISTYJ71670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for recommending us to your friends. We're glad to have provided you with a positive car-buying experience, and we hope you'll come back to see us when you need your next vehicle.

February 18, 2023

The employees at this dealership are the nicest people I’ve ever met and they are all extremely helpful they went out of their way to make sure I was completely satisfied with my visit More

by Jbryant43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for taking the time to write this review. We're so happy to hear that you had a positive experience with our team, and that they were able to meet your needs. We hope you'll come back and visit us again in the future!

February 17, 2023

Great group of guys that get you into what you need and eggs you can pay monthly More

by COPELANDAMY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Gist, Jon Ward
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for your kind words and five star review, Cumberland Kia! We're thrilled to have you as part of the family and appreciate the trust you've placed in us by choosing our dealership. We'll do our best to continue living up to your high expectations and hope you'll visit us again soon.

February 17, 2023

Kind, respectful, honest, helpful, trusting and go above and beyond for the customer. Thank you! More

by RPETTIGREW6455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 17, 2023 -

RPETTIGREW6455 responded

I have never been treated as respectful as i was by Susie Green and the service dept at ANY dealership. On a 5 star rating scale your service dept. scores a 10. Keep up the good work and know it is appreciated. Thanks again, Rick & Tammy Pettigrew

February 16, 2023

Did not fix anything, first time my car has been worse after taking it in the shop. Terrible service and did not tell truth on engine repair and quested a different price on tires, $100 more. More

by carmelj1966vocational
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we are sorry to hear that your experience was not satisfactory. We would like to speak with you further about the service you received so that we may address the issues you encountered. Please contact us at your earliest convenience so that we can resolve the situation.

February 16, 2023

Great service always. They take time to answer any questions and explain what’s needed or what’s been done. I definitely recommend them for your Kia Service needs. More

by kellymcd1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia for your service needs, and for taking the time to write a review. We're happy to know that you have always received great service from us, and that we were able to answer any questions and explain what was done. We hope to continue providing excellent service in the future. Thanks again!

February 15, 2023

They were nice and fast about changing my oil abs rotating my tires. Great people More

by Carrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that you had a positive experience and our staff was able to meet your needs. We hope you'll come back and see us again in the future.

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