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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

February 15, 2023

Friendly and fast will use again in the future and will tell others about the service I received More

by REDSHED05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
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Feb 28, 2023 -

Cumberland Kia responded

Thank you for your kind words and choosing Cumberland Kia, we're so happy to hear that you had a great experience with us. We'll be sure to pass on your compliments to our team and we hope you'll come back and see us again in the future.

February 14, 2023

Ms Susan is the nicest and knowledgeable person I have met! She always makes me feel like my car and I matter . I have never left feeling like I was just another customer. She has taken car of my 2013 Kia More

by KIMROBERSON11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
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Feb 14, 2023 -

Cumberland Kia responded

Thank you for your kind words, Susan. We're so happy to have you as part of the Cumberland Kia family and we appreciate the trust you've put in us by choosing us as your car dealership. We know that Ms. Susan is a valuable member of our team and we're grateful to have her represent Cumberland Kia. Thank you for your business and we hope to see you again soon!

February 14, 2023

Extremely fast service. Very nice waiting room. Very nice folks to deal with. Informs me of any potential issues that might need to be addressed. Also a sponsor of our Veter More

by WILLIAMB.HUDGINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucus, Susie Green
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Feb 14, 2023 -

Cumberland Kia responded

Thank you for your kind words and five-star review, Cumberland Kia! We're so happy to hear that you had a positive experience with our service department. Our team strives to provide excellent customer service, and we're glad to know that we succeeded in this instance. Thank you for choosing us and for supporting our Veterans fundraiser each year. We appreciate your business and look forward to serving you again in the future.

February 14, 2023

Felt very welcomed and listened to with out mechanical issues. Very happy with the service More

by CTHIGLEY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to have been of service! We appreciate your feedback and will pass it along to our team. Thank you for choosing us and we hope to see you again in the future!

February 14, 2023

Easy in and easy out, No problems, had a flat fixed and ready to go quick More

by MINDYELDRIDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to have you as a customer! We appreciate your business and are happy to hear that you had a positive experience. If there is anything we can do to make your next visit even better, please don't hesitate to let us know. Thank you again for choosing Cumberland Kia!

February 14, 2023

They need to work on customer service and the small details. Specifically I had an engine replaced and had little to no updates as to when it would be completed. In the past I’ve had to Uber to the dea More

by JZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia, we appreciate the feedback. We're sorry to hear that you experienced some trouble with communication and would like to apologize for any inconvenience this caused you. We'll make sure to pass on your suggestions to our team so that we can work on improving in those areas. Thank you again for choosing us as your dealership and we hope that you'll give us another chance in the future should you need a vehicle.

February 13, 2023

I didn’t purchase my car through them but they have been extremely helpful throughout the issues with my car. I wish I would have went to them first. Great people. More

by Hburchett87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia is truly blessed to have such great customers! We're happy to know that we've been able to provide assistance during your time of need and we hope you'll come see us when you're in the market for a new vehicle.

February 12, 2023

The staff is always courteous and knowledgeable. The facility is well maintained. I have gotten to know the staff and I always feel welcome there. More

by IMA3PEDALPOUNDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to have you as part of the family! Our staff is passionate about providing excellent customer service and we're happy to know that you've experienced that. The facility is well maintained so you can feel confident about the safety of your vehicle and we'll always be here to answer any questions or concerns you may have. Thanks for being a part of the Cumberland Kia family!

February 11, 2023

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by JAN28Y2K
Service Time
Recommend Dealer
Yes
Employees Worked With
Dude outside. Awesome
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Feb 14, 2023 -

Cumberland Kia responded

Thanks for sharing

February 11, 2023

Loved the service and the girls in the service department were very nice. Dusty was excellent making sure I was taken care of. More

by Leffew0272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca and Dusty, Susie Green
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Feb 14, 2023 -

Cumberland Kia responded

Dusty and the girls in our service department strive to provide excellent customer service, and we're glad to hear that you appreciated their efforts. Thank you for your kind words and we hope you'll come back to see us again soon!

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