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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

February 11, 2023

We had to replace the rear view mirror that was cracked when we bought the car. We didn’t even have to make an appointment. Got right in and out in less than a half an hour! Good , fast service! More

by tch345
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Strickland, Susie Green
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Feb 14, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to have been able to help you out quickly and easily. We hope you enjoy your car and our service for many miles to come!

February 11, 2023

Cumberland Custom has the best employees with attention to detail that addressed my tire and front end concern. More

by Jhillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim, Susie Green
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for your review of Cumberland Customs, we're glad to have the opportunity to serve you and that you were pleased with the service you received. Our team strives for excellence in all we do and it's great to hear that they exceeded your expectations. We hope to see you again soon!

February 10, 2023

Always polite staff and great service. always easy to get service and quick out when I need it! More

by D_WOMACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas is always great- 5 stars!, Susie Green
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Feb 14, 2023 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia! We're happy to know that you've always had a positive experience when visiting our dealership. Our team works hard to make sure each customer feels valued and respected, so it's great to hear that we've been successful in doing so. We hope you'll continue to visit us for all of your car-related needs. Thanks again for choosing Cumberland Kia!

February 10, 2023

The service was good, having to wait a month to get a rental car for a guaranteed warranty repair was ridiculous! More

by RSL9481
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia. I'm sorry to hear that you had to wait a month for a rental car while your vehicle was being serviced under warranty. We try our best to make the process as smooth as possible for our customers, and I apologize if we did not meet your expectations in this instance. If there is anything else we can do to improve your experience, please don't hesitate to let us know. Thanks again for choosing Cumberland Kia!

February 10, 2023

Easy to get an appointment or can just drop off car in the morning and pick it up later in the day. More

by GeenAttygwen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for your kind words and five star rating, Cumberland Kia. We're happy to know that you had a positive experience with us and that we were able to meet your needs. It was our pleasure to serve you and we hope to do so again in the future.

February 08, 2023

I needed a complicated repair to the front end of my modified Jeep. The Keep was in and out in two days, all work completed. The cost was very to expected. Very please with the out come. They are good a More

by jrchaffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for your kind words and choosing Cumberland Kia for your service needs, we appreciate it! We're glad to have been able to meet your expectations and provide you with a quick, professional experience. We hope you'll come back to see us in the future.

February 08, 2023

The staff was professional and friendly. The service was quick and professional. We’ll be back. More

by rcarter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for leaving such a positive review. We're glad to hear that you had a good experience with our staff and service, and we hope to see you again in the future. Thanks again!

February 08, 2023

Excellent service. They were on time and did a great job. I would highly recommend. More

by SCOTTMATLOCK25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that you had a positive experience. Our staff is passionate about providing excellent customer service and we're happy to know that it showed. We hope you'll come back and see us again in the future!

February 07, 2023

Everyone is helpful and very nice. They always go above and beyond and make you feel appreciated More

by TMSTAGE21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to have you as part of the family! We appreciate your kind words and we will continue to do our best to make sure you have a great experience every time you visit. Thanks for choosing us!

February 07, 2023

Overall a great clean place I was greeted by a professional young lady and took great care of me she even gave me a quick tour of the coffee and waiting room area! It was a good experience More

by MOCHA_JOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to have you as a customer! We appreciate your kind words and we will make sure to pass on your compliments to our team. Thank you for the opportunity to serve you better and we hope to see you again soon.

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