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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

February 06, 2023

Had fog lights installed on my Toyota truck and upgraded the headlights to LED. Very pleased with the products and the service. I will admit about 2 weeks prior, the parts did not arrive, and I wasn't info More

by Tom
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Brown and his team.
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, Tim! We're glad to hear you're pleased with the products and service. Thank you for taking the time to write a review and we hope you'll visit us again in the future.

February 06, 2023

People are really friendly. Service is very time friendly, especially compared to other dealerships I have visited. Only problem I had was services not done that i paid for (rot More

by MUDHEADTOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Susie Green
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for your kind words and 5-star review, Cumberland Kia! We're so happy to know that you had a positive experience with our team. We strive to provide excellent customer service and it's great to know that we succeeded in doing so for you. We're sorry to hear of the issue with your tires and we apologize for the inconvenience caused. Please know that we take pride in our work and do our best to ensure all services are done properly. We would love the opportunity to make it right if you give us a chance. Thank you again for your business, it is truly appreciated!

February 06, 2023

Great customer service, wait time wasn’t too bad either. Happy to be a Kia customer . More

by TESSALANAE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for taking the time to write a review. We're happy to have you as a customer, and we appreciate your kind words about our customer service. We'll pass on your compliments to our team. Thank you again for choosing Cumberland Kia!

February 05, 2023

Awesome staff and crew. The girls in the front office are the bomb!! Great customer service! More

by JMDUVALL1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Susie Green, Brandon Hall
Report | Print
Feb 14, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia and for your kind words! We're thrilled to have such amazing team members who provide exceptional customer service. Thank you for the opportunity to recognize them. We hope you'll come back and see us again soon!

Feb 14, 2023 -

JMDUVALL1962 responded

👍👍👍

Feb 14, 2023 -

JMDUVALL1962 responded

Kudos to the team!!!

February 04, 2023

I’ve been using this service department for several years. They are the best I’ve seen. More

by MTRICKETTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Reab, Susie Green
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your loyalty to Cumberland Kia, we appreciate it! We're glad to hear that you have had a positive experience with our service department. We strive to provide the best possible service and we're happy to know that we are meeting your needs. Thank you for choosing Cumberland Kia and we hope to continue serving you in the future.

February 04, 2023

Friendly knowledgeable staff who care about getting people into the right car that works for them! More

by rudischwarze.1986
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Stout
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your kind words and choosing Cumberland Kia, we appreciate it!

February 04, 2023

Fast, friendly, reliable and always willing to answer any questions! Great place to get a vehicle. More

by Mary Jane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your loyalty to Cumberland Kia, we appreciate it! We're glad to hear that you have had a positive experience with our service department. We aim to provide the best possible service and care for our customers and we're happy to know that we are meeting your needs. Thank you for choosing us and we hope to continue serving you in the future.

February 04, 2023

They answered all our questions and were extremely helpful and polite Cody was awesome thanks More

by jkldphillips
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Stout
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your kind words about Cody, and for choosing Cumberland Kia. We're glad to have been of assistance, and we hope you'll come see us again when you're in the market for a new vehicle.

February 04, 2023

Susie and the crew do a great job and get you in and out quickly More

by LMDILLINGHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your kind words, Susie and the crew at Cumberland Kia are dedicated to providing excellent customer service. We're glad to hear that you had a positive experience and we hope to see you again in the future.

February 03, 2023

The have ready nice people wording there and repeiceyou that make good place to go some to do buses so I wouldlike to thing you all for your bussement. More

by Couponladi1964
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saler
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your kind words, we're glad to hear that you had a positive experience with our service center. We aim to provide quick and efficient service to our customers and I'm glad to hear that we were able to do so in your case. Thank you for choosing Cumberland Kia and we hope to see you again soon!

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