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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

January 25, 2023

We have purchased 2 vehicles from this dealership and the service has been great always friendly and helpful More

by raalcorn61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike (Bart) Bartlet
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Feb 04, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that our service was able to help you out in a time of need. We hope that you had a safe trip home!

January 25, 2023

Had car in for a week due to not reaching speed over 45 miles per hour They said it was fixed it is even worse. Valso did New front tire told me it would be $335 charged $345.00. terrible service More

by carmelj1966vocational
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susie Green
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Hello, we're sorry to hear you've had such a negative experience with Cumberland Kia. We would absolutely like to help get this sorted out for you. Please contact us at 93-520-4196 should you care to talk a little more in detail.

January 25, 2023

it takes forever for them to phone me back. +2 weeks ago I sat in the service lane and the service techs ignored me More

by annie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susie Green
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia. I'm sorry to hear that you have had a poor experience with our service department, as well as with our technicians. We strive to provide excellent customer service and I apologize that we did not meet your expectations on this visit. If you would like to discuss this further, please feel free to contact me at the dealership directly. I would be happy to speak with you about your concerns and see what we can do to rectify the situation.

January 25, 2023

I’ve had excellent service at Cumberland Kia. Scotty is very Knowledgable about each vehicle! He made buying my first new Kia a easy experience and also my 2nd new Kia. Josh Strickland also helpe More

by MARYBUDDY1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Strickland , Scotty Litton, Mike (Bart) Bartlet, Susie Green
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Feb 04, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia. We're glad to have you as part of the Cumberland family and appreciate your kind words. We'll be sure to pass on your compliments to both Scotty and Josh. Thanks for choosing us!

January 24, 2023

I went to have warranty work done, as well as damage that was unrelated to warranty. Both completed quickly and for a reasonable price. More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Ward
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Feb 04, 2023 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia, we're glad to hear that you had a positive experience. We strive to provide quality service at a fair price and it great to know that we were able to meet your expectations. If there is anything else we can do for you in the future, please don't hesitate to let us know.

January 24, 2023

I leased 2 Kia Souls and just bought 1 and my salesman was wonderful to me. More

by CHRISTEL1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Stout
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Feb 04, 2023 -

Cumberland Kia responded

Thank you for your kind words, we're glad to have you as a customer and that you would recommend us to others. We hope you have a great experience with your car and our service department in the future.

January 23, 2023

Simply the Best. Mark Dronebarger is the most wonderful person at this place..Thank u. More

by JANMYERS3192
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Dronebarger
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your kind words about Cumberland Kia, Mark Dronebarger, and our team. We're so happy to have you as a customer and we'll do our best to continue providing excellent service. Thank you for choosing Cumberland Kia,

January 22, 2023

Prompt, courteous, understanding, efficient. Lucas was very busy but made time to fix our problem. More

by HASSLER_D
Recommend Dealer
Yes
Employees Worked With
Lucas
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Feb 04, 2023 -

Cumberland Kia responded

Thank you for your kind words, Lucas is a valuable member of our team. I'm glad he was able to help get you back on the road. We appreciate your business and look forward to serving you in the future.

January 22, 2023

Excellent and professional service delivered in a timely manner. Service personnel made me feel comfortable that the issue would be easily resolved, and it was! More

by lisascreeton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia for your service needs and writing a review. We're glad to hear that our team was quick and courteous in addressing the issue you were having and that they did a great job in repairing it. We hope you'll continue to choose us for all of your future service needs. Thank you!

January 21, 2023

Great customer service. Friendly and professional. The service and detail departments are outstanding. Highly recommend. More

by jeffpage38555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia, we're glad to hear that our service department was quick and courteous. We're also happy to hear that they were able to identify and fix the issue you were having. If there is anything else we can do for you in the future, please don't hesitate to let us know. Thank you again for choosing Cumberland Kia.

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