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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

January 21, 2023

Great place to get a car, nice people and kind, respectfulness and care about others … More

by BSUZYQ3300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
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Feb 04, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business! We're glad to hear that you had a positive experience and our team was able to meet your needs. We hope you'll choose us again for your future automotive needs.

January 21, 2023

Cumberland Kia service department was quick and courteous. They did a great job identifying and fixing the issue I was having. More

by ESSCHWAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for taking the time to leave this review. I'm glad to hear that our service department was quick and courteous, and that they were able to identify and fix the issue you were having. We strive to provide excellent service to all of our customers, and I'm happy to hear that we met your expectations. Thank you for choosing Cumberland Kia, and we hope to see you again in the future.

January 20, 2023

We have used Cumberland Kia for several years and never have had any issues, great team! More

by SUSIE070366
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business! We're glad to hear that you had a positive experience and our service was up to your standards. Thank you for the kind words and we hope to see you again soon!

January 20, 2023

Easy online scheduling. Even had apointments after 5pm. Work was completed quickly with friendly staff. More

by Madjohn30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia for your service needs, and for leaving such a positive review. We're glad to hear that you found our online scheduling process easy to use, and that we were able to accommodate you even after 5pm. Our technicians work hard to complete repairs quickly, so you can get back on the road as soon as possible. Thanks again for choosing Cumberland Kia!

January 20, 2023

If you are looking for a new or used vehicle you need to go to Cumber. KIA. They are the best car dealer in Cookeville. Thank you. More

by HOAGS25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Jon Ward, Susie Green, Brandon Hall
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Feb 04, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that you had a positive experience with our service department. We strive to provide quick and quality service to our customers and it is great to know that we were able to do so in your case. We hope you'll continue to choose us for all of your automotive needs. Thank you for your business!

January 19, 2023

fast in and out, clean comfortable waiting area, service done quickly perfect as always than you More

by MINDYELDRIDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to have you as a customer! We appreciate your kind words and are happy to hear that your service experience was perfect. Thank you for the opportunity to recognize our team. We hope to see you again soon!

January 19, 2023

communication was great and service was good as always, the wait was not long and service man was kind. More

by CLYNNMERCER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your review, and for choosing Cumberland Kia. We're glad to hear that you had a positive experience with our service department, and we hope you'll consider us again for your future automotive needs. Thank you!

January 18, 2023

Always great service. Friendly staff. Service dept great. In and out with very short wait time. More

by FAYESTAFFORD1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas
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Feb 04, 2023 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia, and for choosing us for your vehicle service needs. We're glad to hear that everything went smoothly, and that you would not hesitate to return in the future. We appreciate your business!

January 18, 2023

Always so fast an efficient! I will only bring my Kia here, for the past five years they’ve maintained my car and it still drives like new! More

by MARTHACARTER1228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia. We're glad to have been able to provide you with excellent service and we hope to continue doing so in the future. Thank you for choosing us!

January 18, 2023

Service manager kept status communicated to me and thoroughly explained all service recommended and service completed. More

by KRAGSDALE70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for leaving such a positive review of our Service Manager. We're happy to hear that he was able to keep you fully informed of the work that was done on your vehicle, and that you were pleased with the explanations he provided. We hope you'll continue to choose us for all of your automotive needs in the future.

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