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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

January 18, 2023

Everything was great with the service. I would not think twice about returning to Cumberland Kia. More

by PETTYL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that you had a great experience with our service department! We hope you'll consider us for your future automotive needs.

January 18, 2023

I was very pleased with my appt I had for a oil change I didn’t have to wait long and was informed on everything they did More

by PROUDMAMA0944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that you were pleased with your appointment. Our team strives to provide excellent service and we're happy to know that we met your expectations. Thank you for choosing us and we hope to see you again soon!

January 17, 2023

I have had nothing but great experiences with Cumberland Kia thank you for your service! More

by Rydeurcycle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia. We're glad to have been able to provide you with excellent service and we hope to continue doing so in the future. Thank you for choosing us!

January 17, 2023

Used your detail shop. Great job, exceeded my expections..Mike is a great detail man. More

by boneil88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Detail Shop
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia. We're so glad to hear that you were happy with the job our detail shop did. They take a lot of pride in their work and it's great to see that it exceeded your expectations. Thanks for the kind words and we hope you'll come back to us next time you need a detailing job done.

January 17, 2023

I always love coming into Cumberland Kia because the staff that work there are so friendly and aim to please! They always do great work and get it done in a very timely fashion. I have never had any iss More

by TAYLORRENEE92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guy from service department
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you so much for your kind words and choosing Cumberland Kia. We're glad to have you as a customer and we will do our best to continue providing excellent service.

January 17, 2023

They are terrible. Rude and unwilling to backup there warranties or recalls. Would not recommend for anything. More

by Tlinder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susie Green
Report | Print
Jan 20, 2023 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia, we're sorry to hear that you had a negative experience. We would like to assure you that our warranties and recalls are backed by our dealership and we would be happy to help with any issues you have. If there is anything else we can do for you, please don't hesitate to reach out.

Jan 20, 2023 -

Tlinder responded

Left me stuck with a payment on a car that i lived but had a defective engine. I did not get a recall notice in the mail. My dealership where i got the car can tell you i never missed a maintenance visit. Now i will be stuck with that payment and a different car payment. This teacher can't afford to live like that. Will never have another kia. Will tell everyone i know how this Cookeville kia dealership refused to fix this problem on my car as well as another that my dealership has had for 4 months with the same issue.

January 16, 2023

I would recommend these guys that I worked with to anyone. Very friendly and knowledgeable. A great group of guys. More

by tnswettie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Green and is boss Randy
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Feb 04, 2023 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia. We're happy to know that you had a positive experience and our team was able to help you out. We appreciate your business and look forward to seeing you again in the future.

January 16, 2023

Very professional & socialable Did everything to get my Soul serviced under warranty This will help me decision on the next vehicle I purchase More

by rjgfields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Toyota, we're glad to have you as our customer! We appreciate the positive review and are happy to hear that you had a good experience with our team. We strive to provide excellent customer service and make sure our customers feel comfortable and informed. Thank you for your kind words and we hope to see you again soon!

January 15, 2023

Service dept. Is excellent. Courteous, friendly and you are in and out in record time More

by GGWINTERS45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 04, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to have you as part of the family! We appreciate your kind words and are happy to hear that our team was able to provide you with the assistance you needed. We hope to see you again soon!

January 14, 2023

Pretty hard negotiations. Acted insulted when you make an offer. We all know car dealers make money way more than what the customer ends up paying.Salesman was not totally kno More

by Lincolngal
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Adam Eldridge, Mike (Bart) Bartlet, Cody Stout, Brandon Hall
Report | Print
Jan 20, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business. I'm sorry to hear that you had a negative experience during your time with us. Our goal is to always provide the best possible service and pricing to our customers. I'll be sure to pass on your feedback to our sales team. Thank you again for choosing Cumberland Kia.

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