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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

January 10, 2023

Great experience and communication was what I liked. Very easy to work with also. Thanks More

by MICHAELRAY77
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Stout
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Jan 21, 2023 -

Cumberland Kia responded

Thank you for your kind words, we're glad to have been able to provide you with a great experience and excellent communication. We aim to make the car buying process as easy as possible for our customers and are happy to hear that we succeeded in doing so for you. Thanks again for choosing Cumberland Kia.

January 10, 2023

Fabulous! ! Very customer service oriented!! Would suggest to everyone to shop for their vehicle there More

by Rydeurcycle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 21, 2023 -

Cumberland Kia responded

Thank you for your kind words and recommendation, Cumberland Kia! We're happy to know that you had a positive experience and that our team was able to provide excellent customer service. We hope you'll come back to see us when you're in the market for your next vehicle.

January 09, 2023

Great service, excellent people, from service writer to cashier. I bought my Kia there and it’s the only place I take it for service. Top notch Dealership ( not phony like some I’ve felt with in the past. More

by HOGNUT103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 21, 2023 -

Cumberland Kia responded

Thank you for your kind words about our customer service department, we are happy to hear that they have been able to help you in the past. We strive to provide each and every one of our customers with excellent service and we are glad to hear that we have been able to do so for you. Thank you for choosing Cumberland Kia!

January 08, 2023

Very easy drop off,very professional,courtesy personal fixed recalls in a timely manner. Highly recommend More

by Pid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 21, 2023 -

Cumberland Kia responded

Thank you for your kind words about our customer service department, we're happy to know that they have made a positive impression on you. We aim to provide the best possible experience for each and every one of our customers and it is great to hear that we are succeeding in this goal. Thank you for choosing Cumberland Kia and we hope to see you again soon.

January 08, 2023

I love the customer service department. No matter what the problem is little or great, they try to go above and beyond. More

by flyingrob000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 21, 2023 -

Cumberland Kia responded

Thank you for your kind words about our customer service department, we're happy to hear that they've been able to help you in the past. We strive to provide each and every one of our customers with excellent service and we're glad to know that we've been able to do so for you. Thanks again for choosing Cumberland Kia!

January 06, 2023

Very clean facilities, courteous staff and excellent service. Always my go to service center for my car More

by MONICA.PRITCHARD68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia for your service needs. We appreciate your kind words and we are happy to know that you have always received great service when visiting our dealership. We look forward to continuing to serve you in the future.

January 06, 2023

Great office staff, knowledgeable mechanics, and a very clean dealership. The service was completed in the proper timeframe. More

by CPWEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia. I am happy to hear that you had a positive experience with our office staff, mechanics, and dealership. It is great to know that our service was completed in the proper timeframe and that you found our dealership to be clean. We strive to provide excellent customer service and it is wonderful to know that we were able to meet your expectations. Thank you for choosing Cumberland Kia and we hope to see you again soon!

January 06, 2023

Eager to help, did a nice job of repairing the issue Car was repaired the same day as it was delivered More

by TPEEK2652
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that you had a positive experience. We hope to see you again in the future!

January 05, 2023

Easy check-in. Great service at a reasonable price. Comfortable and clean waiting area. Service was completed quickly. Staff was friendly and courteous. More

by Angela C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the young man’s name who assisted us, but he was quick, friendly and polite., Susie Green
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Jan 07, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business! We're glad to hear that you had a positive experience and our team was able to take care of your service needs quickly. We hope you'll visit us again in the future.

January 05, 2023

I had to change my service date and had no problem with getting it changed. Great customer service. More

by JENNIFERNORROD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of his name
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia, we're glad to hear that you had a positive experience with our customer service. We hope you'll continue to choose us for all your automotive needs in the future.

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