Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
Contact Dealership
View Awards

1556 Interstate Dr

Cookeville, TN

38501

Directions

By Type

Showing 1,319 reviews

January 05, 2023

Great service, great staff, great mechanics. Always a pleasant experience. I have done business at this location for 20+ years. I won't go anywhere else unless they tell me I have to. More

by CPWEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for your loyalty to Cumberland Kia, we appreciate it! We're glad to have been able to provide you with great service and mechanics over the years and we hope to continue doing so for many more. Thanks for choosing us!

January 05, 2023

I wouldn’t go anywhere else. They’ve always treated me fairly. They have always gotten me a rental car when my vehicle needed work. More

by csconkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for your loyalty to Cumberland Kia and for choosing us for your service needs, we appreciate it! We're glad to hear that you've had a positive experience with our service department and that our team has been courteous and helpful. We hope to continue providing you with excellent service in the future.

January 05, 2023

Always friendly and polite. Wait time is short. They are very helpful in explaining why certain things happen to my vehicle. More

by terij
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for your review, and for choosing Cumberland Kia. We're glad to hear that you had a positive experience with our customer service team. We strive to provide the best possible experience for our customers, and we're happy to know that we were able to meet your needs. Thanks again for choosing Cumberland Kia.

January 04, 2023

Outstanding service. Ahead of schedule and covered under warranty. Great attitude on the service team.. Thanks More

by DAVIDANDJOAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business! We're glad to hear our service personnel were friendly and helpful. We hope you'll come back to see us again in the future.

January 04, 2023

The assessment seemed reasonably accurate; the work dones seemed priced fairly; the work was completed in a timely manner; and the available times for an appointment fit my schedule well. More

by PEGGYAULMET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for your positive review. We're glad to hear that our assessment was accurate, the work was priced fairly, and that the work was completed in a timely manner. We appreciate your business, and we hope to serve you again in the future.

January 03, 2023

My service went as planned. I was treated courteously by everyone. Lucas is the best. In fact, having been a service writer myself years ago, I am nominating him for a big raise More

by MIZMOOSE
Recommend Dealer
Yes
Employees Worked With
Lucas , Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for your kind words. We're so happy to hear that you had a great experience with your service visit and that our team was able to take care of you. Thank you for being a part of the Cumberland Kia family!

January 03, 2023

Every time I go there I am promptly greeted by the service manager. He is always ready to answer any question we may have & helpful all the way thru the service process. More

by ELECTRONGUY101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for your kind words and choosing Cumberland Kia for all of your service needs, we appreciate it!

January 03, 2023

Susie was very professional and stuck to her word. I wouldn’t take my car anywhere else! More

by BRANDI.COMBS.2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for your kind words, Susie is a valued member of our team. We're happy to have her on board and we appreciate the trust you've placed in us by returning for service each time.

January 03, 2023

They were very helpful,friendly, kind,and courteous. They went the extra mile to help. More

by Joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for taking the time to write this review. We're delighted to hear that you had a positive experience with our staff, and that they were able to go the extra mile for you. We hope you'll come back and visit us again in the future!

January 03, 2023

They have always been super friendly and honest! I’ve never once had an issue with them! Super good people and you can trust them! More

by Sarahntaylor0205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scotty Litton, Cody Stout
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia. We're happy to have you as part of our family.

1
...
52
53
54
...
132