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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

January 02, 2023

Nice folks who've been there a while. They know how to trace the cause of failure when it's not apparent. More

by TMECOVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas, Susie Green
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Jan 07, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for your kind words. We're glad to be of service!

January 02, 2023

The service was quick and the staff was friendly. Plus I was greeted with hospitality. More

by LQUALLS5516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for your kind words about our service department, Cumberland Kia. We're glad to have the opportunity to serve you and your vehicle. We appreciate your business and look forward to continuing to provide excellent service for you in the future.

January 01, 2023

Everyone was very courteous. Explained everything that was done. Service was completed in the time promised. More

by STACEYGIBSON925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 05, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for taking the time to write a review. I'm glad to hear that you had a positive experience with our staff, and that your service was completed in a timely manner. We appreciate your business, and we hope to see you again soon!

December 30, 2022

We love the customer service in the service department! Honest & always friendly!! Susie is awesome!! More

by va-roberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 05, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia for your vehicle's service needs, and for taking the time to leave a review. We're glad to hear that you continue to be pleased with our service, and we appreciate the extra steps we take to answer your questions and communicate with you. We hope you'll choose us again for your next servicing needs. Thank you for your business!

Jan 06, 2023 -

va-roberts responded

Thank you for for always getting us in quick for our appointments!

Jan 06, 2023 -

va-roberts responded

Thank you for for always getting us in quick for iur appointments!

December 30, 2022

Super people super serivce, clean nice waiting area, clean bathrooms, they will treat you right. More

by JULIEHOLSAPPLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas , Susie Green
Report | Print
Jan 05, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia for your vehicle service needs, and for taking the time to write a review. We're glad to hear that you had a positive experience and that we were able to exceed your expectations. It is our goal to always provide excellent customer service, and we're happy to know that we succeeded in this instance. We look forward to serving you again in the future.

December 30, 2022

Good people. Did what they said they would do in the time they said it would take for the price they quoted. Thanks. More

by WILL.PENLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Jan 05, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business! We're glad to hear that you had a great experience and will be back for your next servicing. Thank you for the feedback and we look forward to seeing you again soon!

December 29, 2022

They are great. They got us in early because some one canceled. They have always done great. More

by connielou1193
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 29, 2022 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia. We're thrilled to know that we were able to provide you with excellent customer service and a clean truck. We hope you'll come back to see us the next time you need a vehicle!

December 29, 2022

I trust that the service department is doing a good job. They have been reliable for several years. More

by mollystout6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 29, 2022 -

Cumberland Kia responded

Thank you for your trust in our service department, and for choosing Cumberland Kia for your vehicle maintenance and repairs. We're glad to have been able to provide reliable service for you over the years, and we hope to continue doing so in the future. Thank you for your business!

December 29, 2022

I went to the Cumberland tint and was serviced by Jeremy who got me in quickly and did an amazing job. Very genuine and down to earth in explaining the process of tinting and recommendations for other type More

by Sadie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Jan 07, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, We're happy to have been able to help with your tinting needs and we appreciate your kind words. We hope you'll come back and see us again soon.

December 28, 2022

Very polite courteous friendly. They kept me informed and even cleaned the inside of the truck. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept. One worked Monday another Tuesday.
Report | Print
Dec 29, 2022 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia. We're happy to know that you had a positive experience with our team and that your truck was clean when you picked it up. We hope to serve you again in the future!

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