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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

December 21, 2022

All employees have become family, always courteous, explaining every detail that's to be done. More

by acrehobbyfarm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scotty Litton, Tina Ledbetter
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Dec 29, 2022 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia! We are so happy to have you as part of the family and appreciate your business. We will continue to work hard to earn your trust and provide you with excellent service. Thank you for choosing us!

December 20, 2022

Great people and great service at this dealership. Lucas is the best service representative I have seen at any dealership. Keep up the great work! More

by Fcurrier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas, Susie Green
Report | Print
Dec 20, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia for your service needs, and for taking the time to share your experience with us. I'm glad to hear that our team was able to listen and attend to your concerns in a timely manner, and that you're enjoying the results of their work. We appreciate your business and look forward to serving you again in the future.

December 20, 2022

Service was fast and they took the time to listen to me talk about the car. It does run smoother after the service. More

by Jasonburns00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know the name of the one guy that helped me.
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Dec 20, 2022 -

Cumberland Kia responded

Thank you for your review, we're glad to hear that you had a positive experience with our service department. We strive to provide each of our customers with the best possible service and it's great to know that we were able to meet your needs. Thank you for choosing Cumberland Kia!

December 20, 2022

Always get me right in! Lucas is great at his job. So friendly and courteous! More

by KCROUCH1279
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas
Report | Print
Dec 20, 2022 -

Cumberland Kia responded

Thank you for your review, Lucas is a great asset to our team. We're glad to have him on board and that he's been able to provide excellent service to you. Thank you for your business!

December 19, 2022

Great experience as always! .The staff is always helpful and the work is always done professionally! More

by KIMHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Susie Green, Brandon Hall
Report | Print
Dec 20, 2022 -

Cumberland Kia responded

Thank you for your kind words and 5-star review, Cumberland Kia. We're so happy to have been able to provide you with excellent service and a well-pleased product. It's great to see our team living up to our name and bringing the best customer experience possible. Thank you for your business and we hope to serve you again in the future!

December 19, 2022

The service dept completed my service in a timely manner. They were courteous and friendly More

by NHURLEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 20, 2022 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia, and for choosing us to service your vehicle. We're glad to hear that you had a positive experience with our team, and that you're pleased with the end product. We hope to see you again in the future!

December 17, 2022

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by RDALTON245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

Thank you so much for the 5 star review

December 17, 2022

This service department is great! They are very helpful and professional. I will be returning to have my vehicle serviced here More

by Mmatias1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for your kind words. We're glad to have been of service, and we hope to see you again soon.

December 17, 2022

They did what was the right thing to do, replacing motor it took a few days but they got it done More

by camarojoe16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that we were able to meet your needs and replace the motor as soon as possible. We hope you have a great day.

December 17, 2022

Cumberland Kia always provides excellent customer service and goes above and beyond. I have been a faithful customer for over 10 years More

by DNOVERBY24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your loyalty! We're happy to hear that our team has been providing excellent customer service and going above and beyond. We'll continue to work hard to earn your business each time you visit us. Thank you for choosing Cumberland Kia.

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