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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

December 13, 2022

They were courteous, and on time with my oil change and tire rotation and keeping my car up-to-date More

by GCHORDBLUES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
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Dec 13, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business. We're glad to hear that we were able to meet your expectations and that your visit was a positive one. We hope you'll continue to choose us for all of your automotive needs in the future.

December 13, 2022

Always a pleasant experience and won’t do business anywhere else. And my wait time is always very short. More

by STORMY8102
Recommend Dealer
Yes
Employees Worked With
Lucas and Susie are the best!, Susie Green
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Dec 13, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business! We're glad to hear that you always have a pleasant experience when you come in and that your wait time is short. We hope to see you again soon!

December 10, 2022

They took very good care of everything that was needed. And fit the sunroof leak fixed. Good customer service as well. More

by Tbrumbalough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

Thank you so much for the posting

December 10, 2022

Is the second time I went there, very nice peoples and always available to work with my request. More

by Antonello
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 13, 2022 -

Cumberland Kia responded

Thank you for your loyalty to Cumberland Kia, we appreciate it! We're glad to hear that you always have a pleasant experience when you visit us and that your wait time is short. We hope you'll continue to do business with us in the future. Thanks again for writing this review.

December 09, 2022

Cumberland Kia service area is the best I have ever dealt with. Always so helpful and kind. Very professional and knowledgeable More

by vhall771
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

Thank you so much for the kind words

December 09, 2022

Took care of warranty service and got the work done fast. Kept me updated throughout the process. More

by BSTOUT1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that our service team took care of your warranty needs in a timely manner. We appreciate your business and hope to serve you again in the future.

December 09, 2022

Was very polite and got the work done on time. Would got back to them More

by pprntschlr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

Thank you for taking the time to review our dealership

December 09, 2022

The service department is truly amazing! We never dread our time there. Lucas, Suzy, and the team are rockstars! More

by MISTYSELBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas, Susie Green
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

We are grateful for you taking the time to share your experience with us and this audience

December 09, 2022

The Service just as promised. We have done business with Tim before. Nice people and friendly service. More

by LINDABILBREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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Dec 17, 2022 -

Cumberland Kia responded

We appreciate your feedback

December 08, 2022

I’ve been taking my vehicles there for years and no way would I go anywhere else! More

by JCSAMPLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 13, 2022 -

Cumberland Kia responded

Thank you for the great review, Cumberland Kia! We're so happy to hear that you've had a positive experience with our dealership and our staff. Our service department strives to provide excellent customer service and we're glad to hear that they have met your expectations. Thank you for recommending us and we hope to see you again soon!

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