Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
Contact Dealership
View Awards

1556 Interstate Dr

Cookeville, TN

38501

Directions

By Type

Showing 1,319 reviews

December 08, 2022

Usually we have no issues but they didn't rotate our tires like we asked. My husband had to bring it to their attention and then they finally did it. They also didn't reset the reminder miles for servic More

by VACOFFMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business. I'm sorry to hear that our team didn't rotate your tires like you had asked and that the reminder miles for service wasn't reset. I'll be sure to pass this along to our team so they can learn from it and improve their customer service skills. Thank you again for choosing Cumberland Kia and we hope to see you back soon!

December 08, 2022

Great Great Great friendly speedy service curtious excellent Great job fixed the first time Great More

by LAURIEL1064
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 13, 2022 -

Cumberland Kia responded

Thank you for your kind words and choosing Cumberland Kia, we appreciate your business. We're glad to hear that our team was able to provide you with excellent service and that you would recommend us to others. We hope to see you again soon!

December 08, 2022

Best service center around! I wouldn’t go anywhere else! Some service centers try to sell you what you don’t need. Cumberland Kia is #1 in integrity! More

by JCSAMPLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

It’s great to know that you had such a wonderful experience when visiting our dealership

December 08, 2022

They are the best deal I have worked with I love the friendliness the cleanliness and they're very punctual More

by DEBBIESEALS95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Scotty Litton, Mike (Bart) Bartlet, Cody Stout, Jon Ward, William Bryant, Tina Ledbetter, Susie Green, Brandon Hall
Report | Print
Dec 17, 2022 -

Cumberland Kia responded

Thank you so much for taking the time to share

December 07, 2022

Great dealership great people everyone here are very helpful the service is second to none highly recommend More

by Chuckbruce27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 13, 2022 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia! We're so happy to hear that you had a great experience with us. Our team is dedicated to providing excellent customer service and we're glad that we were able to do that for you. We hope you'll come back and see us again when you need a car!

December 06, 2022

Pleasant, helpful, courteous. Waiting area is clean. 15 word minimum is a little to much. More

by JERIJENNETTE
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Dec 06, 2022 -

Cumberland Kia responded

Thank you so much for sharing

December 06, 2022

Helpful, polite employees. Difficult to get a call back when leaving messages for repair appointments. Multipoint inspection pages don’t always match w/work completed. Maintena More

by MARCIE FERRAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Kellerman, Service Department employees , Susie Green
Report | Print
Dec 06, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia for your vehicle service needs, and for taking the time to share your experience. We're sorry to hear that you've had some difficulty getting a call back when leaving messages for repair appointments. Our goal is always to provide our customers with the best possible service, and we apologize if we have failed to do so in this case. We appreciate your bringing these issues to our attention, as they will help us improve our service offerings. We hope that you will continue to choose Cumberland Kia for all of your future vehicle maintenance and repair needs.

December 05, 2022

Awesome experience, Sales team was fantastic and easy to deal with. Excellent explanation of technology and made sure we were comfortable with everything. Scotty, John and Bart did a Great job! More

by AndyC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scotty Litton, Mike (Bart) Bartlet, Cody Stout, Jon Ward, William Bryant, Tina Ledbetter, Susie Green
Report | Print
Dec 06, 2022 -

Cumberland Kia responded

It’s great to know that you had such a wonderful experience while visiting our dealership.

December 05, 2022

The dealership it’s self if trying their hardest however, they’re having such trouble getting ahold of people above them and having help that I haven’t got my car back in going on 4 weeks and this is the sec More

by JENAREECE24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susie Green
Report | Print
Dec 06, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we understand how frustrating it can be when your car is in the shop. We are doing our best to get it back to you as soon as possible. Please don't hesitate to contact us at 931-520-4159 if we can be of service.

December 04, 2022

Very professional and honest, they made the experience very enjoyable. I was limited on time and they took that into consideration. They had everything prepared the moment I walked in the door. More

by WGOFF46
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Cody Stout
Report | Print
Dec 06, 2022 -

Cumberland Kia responded

Satisfied customers, such as yourself, are what makes Cumberland Kia a success. Many thanks for your patronage and we wish you many safe driving miles.

1
...
58
59
60
...
132