Cumberland Kia

Getting someone to answer the phone for Cumberland Auto is a joke. It will ring at least 20 times before she answers. Then you have to let them transfer you to KIA service. They might answer the phone. It is a joke. It will ring at least 20 times before she answers. Then you have to let them transfer you to KIA service. They might answer the phone. It took me 4-5 weeks to get my car fixed do to waiting on parts. The peoptat the service are very friendly. Something needs to be done about the main switchboard operator. It should never ever take that long to answer a phone. More

They told me my kia soul was ready and when I showed up it wasn't. I live an hour away. Not to mention once I finally was able to pick my car up the battery was dead (after they had it for 2 and 1/2 months it wasn't. I live an hour away. Not to mention once I finally was able to pick my car up the battery was dead (after they had it for 2 and 1/2 months.) They also didn't tell me about the recall on the engine, let me leave without discussing anything with me, and my car broke down the same day on the interstate. Worst customer service I've ever experienced. More

Very nice people that tell you what they did and what to expect next visit expect next visit More

They completely replaced my engine free of charge due to it being covered under warranty. All the employees were nice but I will say they are not very good about answering calls or calling you back. Also I it being covered under warranty. All the employees were nice but I will say they are not very good about answering calls or calling you back. Also I think they forgot to put my under rails back on. More

A great place that has wonderful people that make sure you are taken care of they’re always nice everything they can do for you you are taken care of they’re always nice everything they can do for you More

Brought my pickup in to have some work done on the suspension I brought every part needed and replaced anything that wasn't right started at one set price and then they tried to add more to their labo suspension I brought every part needed and replaced anything that wasn't right started at one set price and then they tried to add more to their labor because of issues with Rusty boats etc so I took stuff off that I wanted to done to keep the same price to where it was Don't know if it was really the parts or just the person not having help or not having the right tools to do his job correctly is the reason why I was almost charged more than double for doing a job that I was already paying a little more for in the first place $100 an hour rate is set off of jobs no matter if it's front brakes or complete front end not charging the job for how long the truck sits in the shop because you can't get the parts off it's not the customer's problem. If a job calls for 3 and 1/2 hours per side to change complete front end components You should be charged 3 and 1/2 hours not 13 hours because you didn't have the right tools to get the parts off. More

Great dealership to work with and they always take care of our cars in a timely manner. of our cars in a timely manner. More

I like going to Kia Service center because they are fast and I trust them with my vehicle. They answered my questions I had about my car and I really appreciated them for doing this. and I trust them with my vehicle. They answered my questions I had about my car and I really appreciated them for doing this. More

This service center has always been honest and professional. Cumberland Kia service is the reason I purchased my second Kia from Cumberland Kia professional. Cumberland Kia service is the reason I purchased my second Kia from Cumberland Kia More

Report problems with sorento, take in get charged for repair but issue still not fixed. repair but issue still not fixed. More