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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

November 10, 2022

No complaints from me about the service done on my Kia. The total time that I was waiting for service was less than 30 minutes. More

by backacher49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
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Nov 10, 2022 -

Cumberland Kia responded

Thank you so much for the posting

November 10, 2022

Always great service! ! Every time we go there. Always greeted with smiles. We definitely appreciate it. More

by SAMANDA_HUGHES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Reab, Susie Green
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Nov 10, 2022 -

Cumberland Kia responded

Thank you so much for sharing

November 10, 2022

Great service and great people. Cumberland Auto always takes great care of their customers. Proud to be one. More

by Dougcarr12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Nov 29, 2022 -

Cumberland Kia responded

Thank you so much for taking the time to share

November 09, 2022

Always have had greatest service. Service department always goes out of way to put customers first. More

by Bholland 61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke, Susie Green
Report | Print
Nov 10, 2022 -

Cumberland Kia responded

We are delighted to hear that your visit to our dealership went so smoothly

November 09, 2022

Service person was polite and provided fast and reliable service. He explained what was done to the car and asked if I had any questions. It was a pleasure to do business with Kia . More

by KAYDRA913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Nov 10, 2022 -

Cumberland Kia responded

We can’t thank you enough for taking the time to share

November 09, 2022

The salesman was the best! I will never buy a car from anyone but David Gist. From start to finish he was great. More

by joseph.e.bradley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davis Gist, Susie Green
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Nov 10, 2022 -

Cumberland Kia responded

We can’t thank you enough for taking the time to share

Nov 10, 2022 -

joseph.e.bradley responded

My pleasure. When you get service like what we got, you want to let people know.

November 09, 2022

Cody is now an extension of my family. He was personable and helpful and honest and upfront and tended our every need. He went above and beyond. He was everything you’d love in a salesman More

by Joseph and Sophia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Stout
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Nov 10, 2022 -

Cumberland Kia responded

Thank you for your kind words about Cody, we are so happy to hear that he was able to provide the level of service that you were looking for. He is a valuable member of our team and we appreciate his dedication to providing excellent customer service. Thank you for choosing Cumberland Kia, we hope to see you again in the future!

November 09, 2022

I had a issue with my tires and pulled in to see if I could make a appointment. I told the person that waited on me he got down on the ground and looked at the tire and saw the problem and thet put in in More

by ra.hawkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 10, 2022 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia, we're glad to hear that our team was able to take care of your issue in a timely manner. We hope you'll continue to choose us for all of your automotive needs. Thank you for choosing Cumberland Kia!

November 08, 2022

Lucas always goes up and beyond every time I take either one of my kia optima but on the bad side the other people working in service doesn't try to help as much More

by jcoop_coop
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Lucas , Susie Green
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Nov 10, 2022 -

Cumberland Kia responded

Thank you so much for the posting

November 06, 2022

we had Caitlyn & she went out if her way to help . .she even came in while on her vacation to help wrap our deal up! More

by JVTSACK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
caitlyn fults
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Nov 10, 2022 -

Cumberland Kia responded

Thank you so much for sharing

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