Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Cumberland Kia
Cookeville, TN
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available.
At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established.
Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility.
Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,319 reviews
Verified Customer
November 03, 2022
I scheduled online. Scheduling was easy, I got the time that was convenient for me. Everyone there was great! Fast professional service. Scheduling was easy, I got the time that was convenient for me. Everyone there was great! Fast professional service. More
by WILDCATZ77
Employees Worked With
Susie Green
October 30, 2022
Took it in due to problems with the apple play screen. They came back in less than 15 minutes & said it needed a software update. I just had the software updated with the oil change a couple of weeks earl They came back in less than 15 minutes & said it needed a software update. I just had the software updated with the oil change a couple of weeks earlier. I told him this when I checked in. He totally ignored me & said it is fixed. We’ll see…. More
by Telluride owner
Employees Worked With
Susie Green
October 29, 2022
This place is great. Only complaint is my sales man saying services were under warranty and I ended up paying out of pocket for a servicing. Only complaint is my sales man saying services were under warranty and I ended up paying out of pocket for a servicing. More
by BROOKESNYDER_4
Employees Worked With
Scotty Litton
October 29, 2022
Terrible customer service! !!!!!! Paid $90 for an oil change and literally one hour and a half later they never checked what I asked them to they didn’t rotate my tires and didn !!!!!! Paid $90 for an oil change and literally one hour and a half later they never checked what I asked them to they didn’t rotate my tires and didn’t even fill my windshield wiper fluid up!! Who knows what else also had oil hand prints all over my car on the side!! I will never buy from this location again!! Or use them for anything who knows if my oil even got changed?!? And the service manager was so rude!! Didn’t even get my first oil change for free nor did I get it free after of all this non sense! More
by Tarag1023
Employees Worked With
Mike (Bart) Bartlet
