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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

October 29, 2022

Most of the people there were helpful, but they could have done better with giving out information about what exactly was wrong with my car. More

by liamnesbitt39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Nov 01, 2022 -

Cumberland Kia responded

Thank you for your feedback, we're sorry to hear that you didn't have a positive experience when visiting our service department. We strive to provide accurate information about the repairs needed on each vehicle and apologize if we fell short in this instance. Your satisfaction is important to us and we hope that you will give us another chance to earn your business in the future.

October 29, 2022

Got my service done in a timely manner. Lady who is at the desk where you give your keys to was very nice. More

by MIKEANDMARTINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Nov 01, 2022 -

Cumberland Kia responded

Thank you so much for the kind words

October 29, 2022

Polite however didn’t do a thorough job Friendly timely in returning my car to me More

by GRANNITA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Nov 01, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia and for taking the time to leave a review. We're sorry to hear that we didn't meet your expectations on our inspection of your vehicle. Our team strives to provide excellent customer service and we apologize for falling short this time. We hope you'll give us another chance in the future should you need service done on your car.

October 28, 2022

Helped resolve minor issue after purchase promptly and correctly. Happy with service will be back. More

by Vidazj040
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Nov 01, 2022 -

Cumberland Kia responded

Thank you so much for the posting

October 28, 2022

Wow! ! What can i say ither than Susie and Lucas and this crew are just outstanding folks! They are nothing short of Exquisite! ❤️❤️ I woukd give a million More

by Honeey01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Nov 01, 2022 -

Cumberland Kia responded

Your marvelous review means a lot to us

October 28, 2022

I had an oil change. Nine days later my oil light came on so I took my vehicle back in. They completed another oil change and reported that my van was out of oil. I’m now More

by ALICIA.WRIGHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I’m not sure who was in charge of my oil change.
Report | Print
Nov 10, 2022 -

Cumberland Kia responded

We're sorry to hear about the engine issue you're experiencing with your van, and we appreciate you bringing it to our attention. We would like to take a closer look at the service records for your vehicle to see what may have led to this issue and do whatever we can to help resolve it. Our goal is always 100% customer satisfaction, so please feel free to reach out to us directly at 931-520-4159 should you care to talk more in detail

October 27, 2022

There is to much to say about the service. I schedule an appointment for a 2015 Kia Optima, a soon I arrived Lucas took care the vehicle, and keep me posted about the process. Excellent se More

by Manuel R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas
Report | Print
Nov 01, 2022 -

Cumberland Kia responded

Thank you so much for sharing

October 27, 2022

Poor communication. Did not charge as quoted. Won’t use the service but the auto body shop is great. More

by SGF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyson - service
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Nov 01, 2022 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia, we're sorry to hear that you had a poor experience. We would like to apologize for the inconvenience caused and assure you that this is not indicative of the service we aim to provide. Please feel free to contact us at 931-520-4153 should you care to talk more in detail.

October 27, 2022

Easy to make appointment and staff is friendly Gave accurate estimate over the phone Would recommend More

by DJPERRYUS
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rebecca
Report | Print
Nov 01, 2022 -

Cumberland Kia responded

It’s wonderful to know that your recent visit to our dealership was worthy of a 5 star review

October 27, 2022

They did a great job on fixing my brakes. I have a smooth brake now. So glad More

by J_AND88888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know the ladies name
Report | Print
Nov 01, 2022 -

Cumberland Kia responded

Happy we could help

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