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Cumberland Kia

Cookeville, TN

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1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

July 27, 2023

Went to the service dept for the first time and was extremely impressed with the customer service! Will be back and will purvhsdr my next vehicle here when ready More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
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Jul 27, 2023 -

Cumberland Kia responded

Thank you so much for this lovely review, and for sharing it with us! We are elated to hear that your first visit to the Cumberland Kia Service department was such a success. Our dealership is grateful and proud you felt the level of service shown to you met your expectations. Moreover, we look forward to having you be a part of our long standing family of customers and hope you come back when the time is right for your next vehicle purchase!

July 27, 2023

Good work and great customer service experience. Will definitely use in the future if needed More

by PRECIOUSMOMENT670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
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Jul 27, 2023 -

Cumberland Kia responded

Thank you for taking the time to review Cumberland Kia. We are so glad to hear that your customer service experience with us was great! We strive for excellence in providing exceptional customer service and it is our pleasure to make sure each customer is taken care of. We hope you will come back and use us again soon! Have a great day.

July 26, 2023

Fast and friendly service. Called first thing in the morning to bring my vehicle in and was finished before closing. More

by PARSONS810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you for trusting Cumberland Kia with your business, we appreciate your review and the opportunity to serve you! We strive to always provide fast and friendly customer service and are delighted you got in and out quickly. We look forward to seeing you again soon!

July 26, 2023

Yes, I think they’re very reliable honest and they really care about their customers. I was there the other day and I met the most sweetest person. I believe her name was Susie she’s the one who’s been helpi More

by Pat.welsh63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you for the kind words about Cumberland KIA! We are thrilled to hear that you were well taken care of by Susie and Lucas. Here at Cumberland KIA, we strive to provide top notch service and go above and beyond our customer's expectations. We truly value your patronage and feedback! Please do not hesitate to reach out to us if there is anything that you need in the future. Thank you again!

July 25, 2023

Friendly efficient service always answers questions competently service is completed to my satisfaction trust worthy More

by ANITAALLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you for your kind words about Cumberland Kia, and for being a valued customer! We're so glad that our team was able to provide friendly and efficient service, as well as answer any questions you had. It's wonderful to hear that you are satisfied with the work done and can trust the team here. We hope we can continue to be your go-to dealership in the future!

July 24, 2023

GEAT DEALERSHIP WITH GREAT STAFF! !! SUSIE GREEN IS LIKE THE BEST!! KEEP UP THE GREAT WORK!! More

by BRENT42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Scotty Litton, Mike (Bart) Bartlet, Cody Stout, Jon Ward, William Bryant, Tina Ledbetter, Susie Green
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Jul 27, 2023 -

Cumberland Kia responded

Thank you for your wonderful feedback about Susie Green and our dealership! It's fantastic to hear that you had such a positive experience. We want to make sure each and every customer enjoys their visit to Cumberland Kia and it seems that Susie was able to provide an unforgettable shopping experience for you. We truly appreciate your endorsement as a satisfied customer and will be sure to let Susie know how much her work is appreciated. Thanks again, we look forward to having you back in the future.

July 23, 2023

Everything went smoothly and service was actually done earlier than expected. Also a comp vehicle was given to us to ensure no inconveniences! It was a very professional and courteous experience. The serv More

by rchamp89.rc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you for your kind words, Kristen. We really appreciate you taking the time to review your recent experience with us at Cumberland Kia. We strive to provide excellent customer service, so it's great to hear that our team was courteous and professional and also that they were able to complete your service ahead of schedule. We're also glad that you appreciated the use of a complimentary vehicle during your visit so as not to inconvenience you in any way. We hope you have many more positive experiences with us in the future and we look forward to continuing to serve you the best way possible!

July 22, 2023

Really pleased with the accuracy with every one at the dealership and there phenomenal attitude ! More

by Mike.clark11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you for writing this amazing review about your experience at Cumberland Kia! It is deeply appreciated and motivating to our teams. We pride ourselves in providing the best possible customer service and we’re so pleased to know that you were satisfied with our accurate communication and phenomenal attitude. We value every customer who walks through our doors, and we look forward to seeing you again for any of your future automotive needs. From all of us at Cumberland Kia, thank you for taking the time to share your feedback!

July 22, 2023

Dealership was clean, staff was friendly, and overall our experience was good there. However, the time spent in the waiting area seemed a little long, for just syncing a key. More

by GOODNEWSTOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you for the kind words about Cumberland Kia. We appreciate hearing that you had a good experience with us and we are delighted to know that the staff was friendly and helpful. We apologize for keeping you in the waiting area a little too long and we understand that your time is valuable. We always strive to ensure that all of our customers receive prompt service for their vehicle needs, so thank you for bringing this to our attention. Our goal is to exceed your expectations each time you come in for service, so please let us know if there’s anything else we can do to improve your experience when visiting us in the future. Thank you again for taking the time to share your thoughts!

July 21, 2023

Quick service Friendly staff Answer all questions Reasonable price Quick to get an appointment. Bye More

by RONNY.SMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Print
Jul 27, 2023 -

Cumberland Kia responded

Thank you for your kind words about your experience here at Cumberland Kia! We are so glad to hear that our fast service, friendly staff, and willingness to answer all of your questions was appreciated. We always strive to give our customers great value at a fair price, and it seems as though you felt the same way about your appointment. We hope you will come back to visit us soon! We take great pride in making sure our customers always have a positive experience with every visit. Thank you for choosing Cumberland Kia!

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