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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

October 27, 2022

The service department is wonderful. They make you feel comfortable and like you’re family. More

by SPARTAWARRIORBASEBALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Nov 01, 2022 -

Cumberland Kia responded

We can’t thank you enough for sharing

October 27, 2022

Always gives good service and are friendly. They always answer any questions that I may have. More

by JEFFANDDAWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Nov 01, 2022 -

Cumberland Kia responded

It’s great to know that you had such a wonderful experience when visiting our dealership

October 27, 2022

pleasant staff, on time effort, good report, no unnecessary work recommended, in and out quickly. More

by WDOLINGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Nov 01, 2022 -

Cumberland Kia responded

Thank you so much for the feedback

October 27, 2022

They took my vehicle right in and I didn’t have to wait long! Staff was polite! More

by zbug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Nov 01, 2022 -

Cumberland Kia responded

We are delighted to hear that your visit to our dealership went so smoothly

October 26, 2022

I had a great experience,everyone was so nice. Friendly.I could not ask for better treatment and service. Thanks for all your help James J Masters More

by JJMASTERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Nov 01, 2022 -

Cumberland Kia responded

Thank you for taking the time to review our dealership

October 26, 2022

Would do the work but came out to 80. 00 to get one side of my headlight bulbs replaced. More

by MARCELLAMELTON68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Nov 01, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business. I'm sorry to hear that you felt the price was too high for replacing your headlight bulbs. We strive to offer competitive prices and provide quality service. If you have any other concerns, please do not hesitate to contact us. Thank you again for choosing Cumberland Kia.

October 26, 2022

Lack of proper communication regarding my vehicle waiting for a loaner vehicle and the real time factors of how to accomplish what needs to be done More

by LORIGILL266
Customer Service
Recommend Dealer
No
Employees Worked With
Unknown who I spoke to I forgot to ask they didn’t give it when answering the phone
Report | Print
Nov 01, 2022 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're sorry to hear about the miscommunication you experienced. We'll make sure to follow up with our team and ensure this doesn't happen again. In the meantime, please let us know if there's anything else we can do to help make your experience better

October 26, 2022

Went above and beyond my expectations! Staff were professional and helped me with the process! More

by brandon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Matlock
Report | Print
Nov 01, 2022 -

Cumberland Kia responded

We are delighted to hear that your visit to our dealership went so smoothly

October 25, 2022

Took the time to figure out what was wrong with my car. It was the rotors which was not likely problem More

by RGS636
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucus, Susie Green
Report | Print
Nov 01, 2022 -

Cumberland Kia responded

Thank you for taking the time to review our dealership

October 23, 2022

Great service done when promised. Employees very helpful and understanding. Definitely would recommend the service department to anyone More

by JAH383616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Oct 25, 2022 -

Cumberland Kia responded

We appreciate the feedback

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