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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

October 21, 2022

I BOUGHT MY 1ST CAR THERE AND TRUCk, great people, nice go out of they way to help and explain nicely on fixing my truck More

by MICHELJBEACH.SR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LUCAS IN SERVICE, GREAT GENTlEMan, never let me down, Cody Stout, Susie Green
Oct 25, 2022 -

Cumberland Kia responded

It was a pleasure to read about your experience while visiting our dealership

October 20, 2022

They had me in and put in the time that they said. Awesome job thank you. More

by PLPADDACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 25, 2022 -

Cumberland Kia responded

Thank you so much for the posting

October 20, 2022

This was truly the best experience I have ever had buying a car. The staff was so nice in a genuine way. Also Cody went over every detail of the car so patiently. I really appreciate being treated so well. More

by SHARONWILMOTH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Strickland , Adam Eldridge, Mike (Bart) Bartlet, Cody Stout
Oct 25, 2022 -

Cumberland Kia responded

We can’t thank you enough for taking the time to share

October 20, 2022

Service is usually very prompt, but after waiting almost 2 hours after my appointment time, my car still hadn't been taken back for an oil change. Otherwise, everything was excellent More

by DEBBIE.BARNARD.IS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson, Rebecca
Oct 25, 2022 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia. We're sorry to hear that you had to wait a while after your appointment time for your car to be taken back for an oil change. We appreciate the rest of your experience and are happy to hear that you were generally pleased with our service. Thank you for choosing us and we hope to see you again in the future!

October 20, 2022

I did not have to wait long for my routine oil change and tire rotation . Staff is very friendly and courteous. Highly recommend More

by Mlblaisdell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who waited on me
Oct 25, 2022 -

Cumberland Kia responded

We are delighted to hear that your visit to our dealership went so smoothly

October 20, 2022

Efficient and friendly. it was very easy to check in and service was quick. Thanks More

by TIMOTHYMAYNARD156
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scotty Litton
Oct 25, 2022 -

Cumberland Kia responded

Thank you for your kind words

October 19, 2022

This was the best experience we ever had with a dealership ever. Lucas was amazing and so professional and knowledgeable. We are happy to have found a dealership to call home since we just moved he More

by venusxojason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Reab
Oct 25, 2022 -

Cumberland Kia responded

It’s great to know that you had such a wonderful experience when visiting our dealership

October 19, 2022

Fantastic service very knowledgeable and personable ,thanks again for great service as always.I will be using there service department again More

by Tlchitwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 25, 2022 -

Cumberland Kia responded

We are delighted to hear that your visit to our dealership went so smoothly

October 19, 2022

They have very good sales people. I co signed for 2 of my grandchildren and am very satisfied with your service. More

by NANA.GABBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 25, 2022 -

Cumberland Kia responded

Thank you so much for the feedback

October 19, 2022

Took the car in to have recalls serviced and they were all done quickly and efficiently More

by llbillen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Oct 25, 2022 -

Cumberland Kia responded

Thank you so much for sharing

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