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Cumberland Kia
Cookeville, TN
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available.
At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established.
Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility.
Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,319 reviews
October 01, 2022
When I arrived, the service person spoke to me right away. I asked him if any recalls on my vehicle could be fixed that day along with my attended purpose, to have my 7500 mile service check. He said th away. I asked him if any recalls on my vehicle could be fixed that day along with my attended purpose, to have my 7500 mile service check. He said that the sensor device needed to be recalibrated and that it could done today. Everything was completed in less than an hour from arriving. I am happy with my service on Wednesday 9/28/2022. More
by DKCARR3
Verified CustomerEmployees Worked With
Scotty Litton, Susie Green
October 01, 2022
They were quick and efficient. They always do a great job. I did get an alignment and the van still pulls slightly to the right. Less so than originally but still slightly to the They always do a great job. I did get an alignment and the van still pulls slightly to the right. Less so than originally but still slightly to the right. More
by JASIMMONS0
Employees Worked With
Susie Green
October 01, 2022
The service itself was fine but getting an appointment was terrible! No one would return my calls as I tried to make an appointment for more than 10 days. As we are looking into getting a new car, my wi was terrible! No one would return my calls as I tried to make an appointment for more than 10 days. As we are looking into getting a new car, my wife has informed me NOT to get another KIA for this very reason. And yet, several years ago, I would have rated KIA's service near the top. More
by TEFOUT
Employees Worked With
Susie Green
October 01, 2022
We have purchased 4 Kia‘s from this dealership. On my wife’s last service the technician forgot to change a seal and her car was leaking oil. We brought the car back and it was remedied. The main p On my wife’s last service the technician forgot to change a seal and her car was leaking oil. We brought the car back and it was remedied. The main problem with the service department is that their phone number has been very problematic for months. When you call the main number and request service department, you are immediately transferred to a service department line that is no longer in use and requested to leave a message. This situation has continued for months. More
by RONSTER05
Employees Worked With
Susie Green
October 01, 2022
Always a plesant experience. The mechanic informed us about his inspection of the vehicle and asked if we needed anything more done than the service and inspection. As always,the The mechanic informed us about his inspection of the vehicle and asked if we needed anything more done than the service and inspection. As always,the work was done well and in a timely manner. 👍 More
by CHERYLLITTON57
Employees Worked With
Scotty Litton, Susie Green
September 30, 2022
The crew was very polite and welcoming. They make sure everything is functional before you are able to leave. A follow up call is also made to ensure that the service was taken care of pro They make sure everything is functional before you are able to leave. A follow up call is also made to ensure that the service was taken care of properly More
by browncedriccj
Employees Worked With
Susie Green
