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Cumberland Kia
Cookeville, TN
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available.
At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established.
Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility.
Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,319 reviews
September 22, 2022
Excellent customer service! When my car was broken, I had it towed to the service center at Cumberland Kia. They got me a rental car to drive while my car was being repaired. Th When my car was broken, I had it towed to the service center at Cumberland Kia. They got me a rental car to drive while my car was being repaired. They kept me updated on everything and were very transparent about what was needed. I will definitely go back, should the need arise! More
by Melanie Rainey
Verified CustomerEmployees Worked With
Rebecca, Susie Green
September 21, 2022
Everything went well. I had no problems. I did ask a couple of questions regarding getting my oil changed and my car cleaned the same day for future references because I l I had no problems. I did ask a couple of questions regarding getting my oil changed and my car cleaned the same day for future references because I live a little while away.and did not get clear answers . When I asked how much the answer was I don't know. When I asked if I could the same day the answer was I don't think so. However my oil was changed in a timely manner so 5 stars for that. More
by ANEWMOMAT40
Employees Worked With
Susie Green
September 21, 2022
They were very polite, professional and extremely helpful when our car broke down while we were driving back from Alabama to get home to Wisconsin. when our car broke down while we were driving back from Alabama to get home to Wisconsin. More
by CALVHOBS
Employees Worked With
Susie Green
September 21, 2022
Due to a prolonged doctors appointment we’re 30 minutes late for our service appointment. The service manager spent a good deal of time rearranging his schedule to fit us into the afternoon. Our car was in late for our service appointment. The service manager spent a good deal of time rearranging his schedule to fit us into the afternoon. Our car was inspected and serviced within an hour and we were on our way home and saved setting a new appointment plus a 96 mile round trip. THANK YOU KIA! More
by GJ Crossvile
Employees Worked With
Susie Green
September 20, 2022
I've been very happy with my 2020 Kia sorento. ..the service department is always friendly and I don't have to wait very long for my work to be done...top notch! ..the service department is always friendly and I don't have to wait very long for my work to be done...top notch! More
by LOAKS1289
Employees Worked With
Lucas , Susie Green
