Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
Contact Dealership
View Awards

1556 Interstate Dr

Cookeville, TN

38501

Directions

By Type

Showing 1,319 reviews

September 20, 2022

I've had great customer service every time I've had my car in for routine maintenance. I wouldn't trust my car with anyone else More

by Bookworm9496
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Reab, Susie Green
Report | Print
Sep 30, 2022 -

Cumberland Kia responded

Thank you so much for the feedback

September 20, 2022

Very Great service. Great employees. Very helpful to find exactly what I was looking for. More

by Kconatser86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Strickland , Mike (Bart) Bartlet
Report | Print
Sep 30, 2022 -

Cumberland Kia responded

We can’t thank you enough for sharing

September 20, 2022

It was very easy making appointment online. Personnel very polite and friendly. Very prompt with service. More

by DSNINTENDO61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Sep 30, 2022 -

Cumberland Kia responded

It’s great to know that you had such a wonderful experience when visiting our dealership

September 19, 2022

Work was completed on time and was delivered promptly. Service technician was very helpful concerning my car. More

by ZANI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Sep 30, 2022 -

Cumberland Kia responded

We are delighted to hear that your visit to our dealership went so smoothly

September 19, 2022

Susie is the best, because she always goes the extra mile for you. Staff are very nice but her especially. More

by Double D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Sep 19, 2022 -

Cumberland Kia responded

Its wonderful to know that you had such a great experience.

September 19, 2022

They where very nice. Had excellent service and knew there products will. Love my tiers and wheels that I got from them. More

by James.manisjvm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill
Report | Print
Sep 30, 2022 -

Cumberland Kia responded

We can’t thank you enough for taking the time to share

September 19, 2022

Problem solved so far . the service team did a great job. Very methodical and steadfast approach More

by pippin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Sep 19, 2022 -

Cumberland Kia responded

Thank you so much for taking the time share.

September 18, 2022

They provide excellent service in a timely manner every time I bring my vehicle in for service. More

by Cruncher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Kellerman
Report | Print
Sep 19, 2022 -

Cumberland Kia responded

We are delighted to hear that your visit to our dealership went so smoothly

September 18, 2022

Friendly staff. Only complaints are it is extremely hard to reach them by phone, and have never had a courtesy ride available when we have come. Jobs have been do More

by ORANGENKITTY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Sep 30, 2022 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia, and for rating us 4 stars. We're glad to hear that you have generally been happy with the work we've done on your vehicles, and that our staff has been friendly. I'm sorry to hear that it has been difficult to reach us by phone, and that we have not been able to provide a courtesy ride in the past. I'll pass along your feedback to our team, so they are aware of this issue. We hope you will continue to allow us to service your vehicle needs in the future.

September 17, 2022

Was told the repairs were under warranty just to be told they were not and I owed a 326 tow bill or they were keeping my car. Will never be back or own another kia ever again. More

by CHRISLEE793
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Susie Green
Report | Print
Sep 29, 2022 -

Cumberland Kia responded

Hello, we're sorry to hear of the experience you had at Cumberland Kia. We would appreciate the opportunity to speak with you further about the situation. Please feel free to contact us at 931-520-4196 should you care to talk a more in detail.

Sep 30, 2022 -

CHRISLEE793 responded

No thanks, we called and spoke with you three separate times and was told that nothing could be done each time even though we were straight lied to, not even a break on the tow bill. My friend has his own tow truck, why would I ever say yes to a 326.00 tow when I know he would have done it for free, if I wasn’t lead to believe everything was covered under warranty? No Kia for us ever again!

1
...
81
82
83
...
132