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Cumberland Kia

Cookeville, TN

Overview
Reviews
Vehicles
4.8
1,320 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,320 reviews

September 02, 2022

This store is excellent. They are extreme personable, always on time with appointments and great people. I love dealing with my local Kia. More

by MDCL1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Stout, Susie Green
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Sep 06, 2022 -

Cumberland Kia responded

We truly value your business, and we look forward to working with you again in the future

September 02, 2022

They made me feel welcome rather than a burden. Everyone was nice, professional, and informative. I look forward to my next service visit! More

by JOSHUAGCLARK81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Sep 06, 2022 -

Cumberland Kia responded

Thanks for taking the time to write this review.

Sep 07, 2022 -

JOSHUAGCLARK81 responded

This dealership provided the best experience I could have asked for. Filling out a short survey was the very least I could do.

September 01, 2022

Brought Tacoma in to have windows tinted. Buck did and excellent job. Very professional work. More

by LCMITCHELL2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Walker
Report | Print
Sep 06, 2022 -

Cumberland Kia responded

Thank you for sharing your recent experience with us

September 01, 2022

I have been bringing all my vehicles to this dealership for years no matter the make or model. The Lucas and Susie team are a prime reason for using this dealership and the outstanding attention to detail More

by Fcurrier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas, Susie Green
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Sep 06, 2022 -

Cumberland Kia responded

It’s great to know that you had such a wonderful experience when visiting our dealership

September 01, 2022

The car salesman that I worked with was David Green. A very kind patient man. I felt like he was honest. He didn’t try to push me and he wasn’t in a hurry. He also had a gentleman come out his name was More

by Sassyandsweet50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Green - 5 star, Adam Eldridge, Scotty Litton, Mike (Bart) Bartlet
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Sep 01, 2022 -

Sassyandsweet50 responded

I wouldn’t go anywhere else in town. I definitely don’t think I would work with any other salesman but David Green. He treated me like I was family. I thought it was kind of funny we had the same last name. He’s very kind , very patient with children . I saw him taking care of some children there as he was doing his paperwork. The other men in the office was very helpful . Scotty, I don’t think I’d ever figured out how to drive this car without you, it has a lot of safety features that I know will come in handy. I’m a home health nurse and I do a lot of driving. This car is exactly what I needed for safety. The Kia Forte, if you’re looking for a car for your teenager, something safe. This is definitely that car. Go try one out and ask for David Green. A big thanks to Bart the manager. He came out to introduced his self. Even the gentleman in finance both came out to introduced themself. I was impressed. . I walked away with a brand new car. It was the first place I went to

September 01, 2022

We needed emergency A/C help. Your employees went to work late on a Friday. They fixed our problem allowing us to finish a trip from sunset beach n.c. to Phoenix az. Thank you More

by linden_hammond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Ward
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Sep 06, 2022 -

Cumberland Kia responded

Your recommendation means a great deal to us

September 01, 2022

Our car was taken in quickly and corrected quickly. We are very happy with Kias response. More

by DEBORAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Ledbetter
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Sep 06, 2022 -

Cumberland Kia responded

It’s wonderful to know that you had such a great experience while visiting our dealership

September 01, 2022

It was a good experience for me that day I will go back again soon More

by KINGEVONNE00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Sep 06, 2022 -

Cumberland Kia responded

Thank you for taking the time to share your thoughts with us

September 01, 2022

Great staff, great service technicians, work was done quickly, I have all my vehicles of different makes and models services here. More

by CPWEST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Sep 06, 2022 -

Cumberland Kia responded

We would like to sincerely thank you for taking your time to give us a review

September 01, 2022

I've been using Kia for a couple years and the service has always been excellent Lucas is super nice. More

by h_e_mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Sep 06, 2022 -

Cumberland Kia responded

Thank you so much for the for the excellent feedback

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