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Cumberland Kia

Cookeville, TN

4.8
1,319 Reviews
At Cumberland KIA, please review our extensive inventory of Kia cars, and SUV's including the Kia Sportage, Sorento, and the Rio. We work hard to get you into the vehicle you have always wanted. That new Kia is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. At Kia Motors Finance Company, we are committed to providing you with the very best quality customer service that brings you comfort that your account is being handled with care. To help ensure you have the Kia experience you deserve, we have a stellar team of professionals who can assist should you ever have any questions, issues or feedback. Are you worried that your credit history will hold you back from owning the vehicle you want? Don't be! We can help you obtain the credit you deserve. We also have first-time-buyers programs for those of you that currently have no credit established. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Cumberland KIA Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Cumberland KIA service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1556 Interstate Dr

Cookeville, TN

38501

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Showing 1,319 reviews

August 20, 2022

Good service for oil change but been five trips and can’t get side signal fixed More

by JJOHNSON96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Corner, Adam Eldridge, Ashley Shirah
Aug 25, 2022 -

Cumberland Kia responded

Thank you so much for sharing your experience with us

August 19, 2022

There was absolutely no pressure from the salesman, he was very knowledgeable and it was a very pleasant buying experience. More

by SHERRIELEE43
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Stout
Aug 20, 2022 -

Cumberland Kia responded

We can’t thank you enough for taking the time to share

August 18, 2022

Received very prompt service and great customer service from all staff when getting our oil changed. More

by RODNEY.HOWARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Ward
Aug 18, 2022 -

Cumberland Kia responded

Thank you so much for the posting

August 17, 2022

It was my first visit to this dealership and everyone was so welcoming and made me feel like I'd been coming here forever!! More

by Jackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green Kia service manager
Aug 25, 2022 -

Cumberland Kia responded

Thank you so much for the feedback

August 17, 2022

My 3rd time visiting the service center and each time has been excellent. The staff are friendly and helped me with my me with my vehicle problems. More

by James Whited
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toiya Gwynn
Aug 25, 2022 -

Cumberland Kia responded

We can’t thank you enough for sharing

August 17, 2022

The service center is xxx backwards most of the time when dealing with them and we have had a head set go missing during an oil change. Not crazy about them but they are the dealership closest to me. More

by HATNURSE2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed
August 17, 2022

Great service. Very helpful. Suzie is always great to work with. Thanks to everyone for a great experience. More

by KEN.PENLAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Suzie
Aug 25, 2022 -

Cumberland Kia responded

It was a pleasure to read about your experience

August 17, 2022

I would not go anywhere else! Susie and the Professionals at Kia are trustworthy and cost-conscience. I have never had a bad experience. Lori M. More

by LMMAXWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie
Aug 25, 2022 -

Cumberland Kia responded

Thank you so much for your the words

August 16, 2022

Very helpful on everything I asked about my vehicle and perfonsial. I will definitely go back. More

by CALDWELLCRISTY77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike (Bart) Bartlet
Aug 25, 2022 -

Cumberland Kia responded

Thanks for taking the time to write this review

August 16, 2022

Staff very cute courteous and professional. Kept me informed act each step of the process. Thank you! More

by GARYSELFMADE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Green
Aug 20, 2022 -

Cumberland Kia responded

Thank you for taking the time to review our dealership

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