Cumberland Kia

Cumberland Kia responded

Thank you for your five-star review. We are pleased to hear that the service on your Kia was quick and satisfactory. At Cumberland Kia, we strive to provide top-notch customer service to all of our guests and apologize for the wait you experienced during your visit with us. We take any service inquiries or feedback very seriously and make sure to address each one in a timely fashion. The fact that it is difficult to reach our Service Department by phone is something that has caught our attention. We're making sure to dig into this issue and make sure no customer ever has to experience a long wait if they have a service inquiry. Again, thank you for taking the time out of your day Christina!

Cumberland Kia responded

Thank you for your kind words and 5-star review, we’re thrilled to hear that you had an excellent experience with our service department. We strive for efficiency and professionalism in everything that we do here at Cumberland Kia, and it is rewarding to know that our hard work has earned your confidence. We look forward to serving all of your automotive needs in the future!

Cumberland Kia responded

Thank you for taking the time to review Cumberland Kia and for providing such positive praise. We are so pleased that our team did everything possible to make sure your experience was a positive one. It's our goal to go the extra mile with each and every guest, and it seems our efforts have been rewarded! We truly appreciate you taking the time to provide us with this detailed information. We look forward to welcoming you back soon.

Cumberland Kia responded

Thank you for your review and for taking the time to recommend Cumberland Kia! We strive to ensure each of our customers has a satisfactory experience. It seems that, overall, we achieved this goal. We apologize for any difficulty experienced when contacting us or in regards to cost and are sorry that it did not meet your expectations. Moving forward, we will take this feedback and use it to improve future customer interactions. We thank you again for entrusting us with your experience, and look forward to serving you in the future!

Cumberland Kia responded

Thank you for the kind words, and choosing Cumberland Kia! We strive to make our customers feel like their best interests are top of mind throughout their car buying journey. It sounds like we were successful in doing that with you and we really appreciate your feedback. We hope you are enjoying your new ride and thank you again for being a valued customer!

Cumberland Kia responded

We're delighted to hear that you had a pleasant visit at Cumberland Kia! We always strive for excellent customer experience, and it's great to read your kind words about the gentleman working in our parts and service department. Your satisfaction is our priority, and we hope you keep visiting us. Thank you again for taking the time to leave us a review, we truly appreciate it!

Cumberland Kia responded

We are delighted to hear that you had a positive experience at Cumberland Kia. Our staff takes great pride in making customers feel comfortable and cared for during the car-buying process. We appreciate your feedback and happy to know that we were able to provide you with the information needed to make an informed decision quickly. On behalf of our team, thank you for taking the time to leave us a glowing review.

Cumberland Kia responded

Thank you for your five-star review, and for your business! We strive to make the process at Cumberland Kia as fast, efficient and enjoyable as possible. We are so glad that we met these goals for you and made a lasting impression. If there is anything else we can do to serve you, please do not hesitate to reach out!

Cumberland Kia responded

Thank you for choosing Cumberland Kia for your recent oil change! We are so pleased to hear that we provided quick, friendly service. Your satisfaction is always our priority, and we look forward to serving you again in the future!

Cumberland Kia responded

Thank you for the review of our dealership at Cumberland Kia, Cookeville. We appreciate your kind words and are glad to hear that you've had good experiences when visiting. It's our priority to make sure your vehicle runs as smoothly as possible and to educate our customers on what they need to have done to maintain their car or SUV. We'll always be here if you have any service-related inquiries or questions; simply shoot us a message or give us a call! Thanks again for being a valued customer.