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Cumberland Kia

Cookeville, TN

4.7
1,317 Reviews

1556 Interstate Dr

Cookeville, TN

38501

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1,317 Reviews of Cumberland Kia

April 06, 2023

Great people, Great service department, I have bought 3 different vehicles there. Kia soul in 2013, Kia sou ,2018, Kia sportage in 2021, I would not buy any where Else More

by KAY.WHITEAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Scotty Litton, Susie Green
Apr 06, 2023 -

Cumberland Kia responded

Thank you for your continued loyalty to Cumberland Kia! We are so pleased to be helping you and your family find the cars that work for you. We take pride in our customer service, and it's wonderful to hear that we've earned such a high rating from you over the years. Our sales department and service department strive to ensure our customers leave completely happy, every time they come back, and we'd love to have the opportunity to serve you again. Thank you for being part of our Cumberland Kia family!

April 06, 2023

Friendly and helpful clean vehicles. The salesman was able to help us get the car we eanted More

by Gavin
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Trent anderson
Apr 06, 2023 -

Cumberland Kia responded

Thank you for the 5 star rating and kind words. It's great to hear that we could help you find the perfect vehicle. We strive to ensure every customer experience with Cumberland Kia is top notch, so thank you for recognizing our friendly and helpful service. Our knowledgeable sales team is always devoted to finding our customers the quality car of their dreams at a great price. We look forward to seeing you again soon!

April 06, 2023

The service is always courteous,professional, timely and thorough. Cumberland Kia is where I take my vehicle and know that the job will be done correctly. More

by YUSTINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Apr 06, 2023 -

Cumberland Kia responded

Thank you for your five-star review of Cumberland Kia. We take pride in offering customers great service every time they visit us and are so pleased that your experience was exceptional. We understand the choices customers have in automotive care and are grateful you chose to work with us. We love hearing from our satisfied customers and appreciate the effort you took to leave this review. If there is anything else we can do to make your time with us more enjoyable, please don't hesitate to let us know. Thanks again!

April 05, 2023

They did what was asked and printed me a coupon when I asked them to. To help offset the cost . More

by Mblaylock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Apr 05, 2023 -

Mblaylock responded

thanks

April 05, 2023

Very clean and all associates were very nice and professional. Service was faster than anticipated More

by LISAWILLIAMS4910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scotty Litton, Tina Ledbetter, Susie Green
Apr 06, 2023 -

Cumberland Kia responded

Thank you for your positive review of Cumberland Kia! We are so pleased that you enjoyed your visit and all the services we provided. Our team takes great pride in delivering a clean, professional environment for our customers and we are thrilled that it surpassed your expectations. We strive to provide fast and effective service, and it is wonderful to hear that our team was able to exceed your expectations. Thank you for choosing Cumberland Kia and we look forward to seeing you again soon!

April 05, 2023

Cumberland Kia got my vehicle fixed very quickly! Super friendly and explained the details of what they did very well. Definitely recommend! More

by KELLIEANN99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Apr 06, 2023 -

Cumberland Kia responded

We are absolutely delighted to hear that your experience with Cumberland Kia was so positive. Our team is always committed to providing fast and friendly service, which we're glad you experienced firsthand! Thank you for taking the time to pen a review of your recent visit. We take customer satisfaction very seriously and do all we can to ensure each of our valued customers has an enjoyable experience with us from start to finish. Again, we appreciate your recommendation and look forward to seeing you during your next service appointment. If you ever have any questions about your vehicle in the meantime, please don't hesitate to reach out!

April 05, 2023

Great people and sales department I had a great experience with this company once again More

by rickysummers24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Cody Stout, Susie Green, Brandon Hall
Apr 06, 2023 -

Cumberland Kia responded

We are so pleased to hear that you had yet another wonderful experience with us here at Cumberland Kia. Our team prides itself in providing exceptional customer service and a wonderful car buying experience every time. We strive to ensure all of our customers leave happy and satisfied with the experience! And it sounds like we did just that! Thank you for leaving us your five-star review and your recommendation. It is truly appreciated. We hope you will continue choosing Cumberland Kia when looking for a new ride!

April 04, 2023

I had a very good experience at this Cumberland kia dealership while getting my oil changed. More

by Kaylalw91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure his name
Apr 06, 2023 -

Cumberland Kia responded

Thank you so much for your 5-star review of Cumberland Kia! We are thrilled to hear that you had a positive experience while having your oil changed with us. Our team at Cumberland Kia is devoted to providing exceptional customer service, and we're glad that was evident during your visit. We value your business and look forward to assisting you with your automotive needs in the future.

April 04, 2023

Excellent service and friendly. They took care of my car and all the extra things it needed done. More

by Angie Roberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas , Susie Green
Apr 06, 2023 -

Cumberland Kia responded

Thank you for the kind words about Cumberland Kia, and for taking the time to leave us a review! We are delighted that we were able to take care of your car, as well as any additional services needed. Our top priority is to make sure that our customers are completely satisfied with the service they receive from us. We strive to provide exemplary customer service and exceptional automotive care every day. It's great to hear that we met your expectations in this regard and that you had a pleasant experience. Thank you again for your review, Kristen! We truly appreciate it and look forward to serving you in the future.

April 04, 2023

Always great to work with. Do what they say they will in a reasonable amount of time. More

by TBROWN49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scotty Litton, Susie Green
Apr 06, 2023 -

Cumberland Kia responded

Thank you for the glowing review of your experience at our Cumberland Kia dealership, we are so glad to have assisted you! We always strive to deliver superior customer service and do what we say we'll do in a timely manner. It's great to know that the hard work of our team is paying off. If there is anything else we can do for you in the future, feel free to reach out to us--we'd be happy to help in any way possible. Thank you again for your kind words and loyalty to Cumberland Kia.

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