Cumberland Kia

Cumberland Kia responded

We're delighted to hear your car-buying experience at Cumberland Kia was so easy! We strive to ensure our customers get the top-of-the-line service they deserve, and it sounds like we hit the mark with you. Thank you for mentioning the help you received from our sales team. We're proud to have a staff of knowledgeable professionals who are passionate about serving you to the best of their ability. It's gratifying to know that those efforts paid off. We hope to serve you again in the future.

Cumberland Kia responded

Thank you for taking the time to give us your valuable feedback following your recent experience at Cumberland Kia. We value honest feedback as it helps us improve our processes and customer experiences. We apologize for the issues that you faced when picking up your vehicle and for any frustration caused by calling us and not getting an answer. We should always ensure that our customers are guided through their paperwork thoroughly, as well as providing them with a speedy response when they call us. That didn't happen in your case, and we regret that we didn't meet those standards. We'll certainly take this feedback into consideration and use it to address any issues that need improvement in our dealership. We strive to deliver excellent service to each of our customers, so thank you again for bringing this to our attention.

Cumberland Kia responded

Thank you for taking the time to review Cumberland Kia. We are pleased to hear that our staff have been friendly and helpful during your visits with us! We think it is very important to only service what is truly needed, and we are glad to know that you appreciate our focus on customer service and transparency. Thanks again for your feedback - we look forward to seeing you on your next visit!

Cumberland Kia responded

Thank you for visiting Cumberland Kia and sharing feedback about your experience. We are delighted to hear that we gave you an accurate estimated time of 30 minutes and that the service was professional. We take pride in providing excellent customer service, and it's heartening to hear your positive review! If there is anything else we can do to enhance your future visits, please don't hesitate to contact us. We look forward to seeing you again soon at Cumberland Kia.

Cumberland Kia responded

Thank you so much for reviewing your experience with Cumberland Kia! Our team takes great pride in offering helpful and efficient service and it's wonderful to hear that they did just that. We strive to get our customers back on the road quickly and safely and it sounds like we were able to do that for you. We greatly appreciate your business and if there is anything else we can do, please don't hesitate to reach out.

Cumberland Kia responded

Thanks for choosing Cumberland Kia and letting us take care of your vehicle, we appreciate you entrusting us with the maintenance of your Kia Sedona. We're glad to hear that you found our team professional, efficient and detailed in their summary - our goal is to always have a quick turn around time without ever compromising on quality. Thank you for taking the time to provide your review, we hope you'll come back soon and let us take care of all your car needs.

QUALITYFIBERGLASS responded

Good service. Prompt. Friendly employees

Cumberland Kia responded

Thank you so much for your generous review, it's wonderful to hear that you had a positive experience at Cumberland Kia. We are thrilled that our staff was able to assist you in finding the perfect automobile. We take great pride in upholding high-standards of customer service and we're glad this was reflected during your visit. We hope to see you again soon!

Cumberland Kia responded

Thank you for leaving your review, and we are glad to hear that you had a good experience when purchasing from Overdrive USA. We appreciate your commendation for Dave Albritton's assistance in finding the vehicle that checked all your boxes. While we're sorry to hear the issues found with your vehicle, we thank you for highlighting our willingness to help get them resolved. We're fortunate to have a skilled staff in our service department who are always willing to help with any of our customers' needs. Thanks again, and if there is anything else that we can do for you in the future, please don't hesitate contacting us!

Cumberland Kia responded

Hi there and thank you for leaving us a review! We are very glad to hear that you enjoy seeing and talking with our service technicians on your visits for service. We appreciate your loyalty and look forward to continuing to provide you with the best possible experience while servicing your vehicle. If there is anything additional we can do to make sure you're having an enjoyable visit, please don't hesitate to let us know. Thanks again for the review, we hope to be of service once again soon!