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Cumberland Kia

Cookeville, TN

4.7
1,317 Reviews
Call Dealership (931) 287-2931
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1556 Interstate Dr

Cookeville, TN

38501

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1,317 Reviews of Cumberland Kia

March 31, 2023

Almost always prompt service. If there is someone in front of you that’s life. I feel as if I’m heard and they always do their best to inform and fix or recommend More

by LORIGILL266
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becca I believe
Report | Print
Mar 31, 2023 -

Cumberland Kia responded

Thank you for taking the time to leave us this review, we truly appreciate the feedback! We strive to provide prompt service and prioritize making sure our customers always feel heard. It is extremely gratifying to hear that we have achieved that goal. We are grateful for your patronage and value your opinion. If there is anything our team at Cumberland Kia can do to improve your experience next time, please don't hesitate to reach out. We look forward to serving you again soon!

Helpful
March 31, 2023

They were kind and helpful people. They were very helpful and answered my question about what might be the problem with my door locks More

by PPACK0092
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Apr 06, 2023 -

Cumberland Kia responded

Thank you for taking the time to review your recent experience at Cumberland Kia, it is greatly appreciated. We're delighted to hear you found us helpful, especially in addressing the issue with your door locks! Our experienced technicians take pride in providing excellent customer service and take the time needed to answer any questions or concerns. We hope you will come back and see us again soon. Thank you again for your review and have a great day!

Helpful
March 31, 2023

Excellent service as usual highly recommend suzie and rebecca !! Friendly, Courteous, helpful, speedy service!! Thanks Cumberland Kia of Cookeville Tn. More

by GREGERY_STILLWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca, Susie Green
Report | Print
Mar 31, 2023 -

Cumberland Kia responded

Thank you for the wonderful review and kind words about Suzie and Rebecca! We strive to ensure that our service is speedy, courteous, and helpful for all of our customers. It's fantastic to hear that you had a great experience and we're honored that you recommended us. We hope to see you again soon at Cumberland Kia of Cookeville TN!

Helpful
March 31, 2023

They were very caring and helpful was very kind and understanding. Completed job in a short time More

by Jim.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Mar 31, 2023 -

Cumberland Kia responded

We are so pleased to hear that you had such a positive experience at Cumberland Kia! We strive to provide our customers with the best care possible and it's great to know we succeeded in meeting your expectations. Thank you for rating us 5 stars and for highlighting our dedication to completing the job in a timely manner. We appreciate your business and recognition of our efforts!

Helpful
March 31, 2023

The server be department is awesome. Always friendly and prompt with the service. The waiting area is very clean. More

by CABOWLING63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Mar 31, 2023 -

Cumberland Kia responded

Thank you for taking the time to review Cumberland Kia! We truly appreciate that you are a loyal customer and are pleased to hear of your positive experience. We strive to provide prompt, friendly service in a clean environment, and it’s gratifying to learn that we do just that. We look forward to earning your continued loyalty in the future. Thank you again!

Helpful
March 30, 2023

The detail department did a great job removing sap from my car. They had me back on the road shortly. More

by TJSWAF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Matlock
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

It’s great to know that you had such a wonderful experience when visiting our dealership

Helpful
March 30, 2023

Great place friendly helpful employees give you all the information you need.never try to push anything on you good prices. More

by jrmcnall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

Thank you for your glowing review. At Cumberland Kia, we are so pleased that your experience was positive and that our employees were able to provide you with all the information you needed. We stand behind our commitment to providing a fair, stress-free and enjoyable shopping experience from start to finish. It makes us proud to know that we achieved that goal with you. We hope that you will consider visiting us again in the future should your needs change and thank you for being part of the Cumberland Kia family.

Mar 30, 2023 -

jrmcnall responded

Thank you for all you do for your care and concern. appreciate that way I have been treated!

Helpful
March 30, 2023

Very attentive and not pushy about selling something we weren't interested in. Very through in explaining the new car More

by EXTREMECONCEPTZ
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christie Herd
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

Thank you for your kind words about Cumberland Kia, we really appreciate hearing how our team exceeded your expectations. We understand that car shopping can be daunting, so it's wonderful to know that we were able to provide attentive guidance and build a trusting relationship. We put customer satisfaction first, so it warms our hearts to read that we were successful in helping you find the perfect car. Thanks again!

Helpful
March 30, 2023

Everyone was kind and courteous. The young man come out and explain to me what they were going to do, which was very nice. It did not take them long at all day well spent. More

by June
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

Thank you so much for taking the time to review Cumberland Kia! We're pleased to hear that you had a pleasant experience here and that our technicians were able to quickly get your car serviced. Our staff is passionate about providing excellent customer service and they'll be delighted to know that their efforts were appreciated. We'd love to have you return in the future, and feel free to let us know if there's ever anything else we can do for you. Thank you again for being part of the Cumberland Kia family!

Helpful
March 30, 2023

Their service was fast and convenient. We are so happy we made our purchase as they continue to provide amazing service. More

by Candlgrant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Ward, Susie Green
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

Thank you so much for the wonderful review of your visit to Cumberland Kia! We are delighted that you had a great experience. Our team works hard to ensure each customer has an enjoyable time, and your feedback is greatly appreciated. We look forward to serving you again in the future.

Helpful
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