Cumberland Kia - Service Center

Cumberland Kia responded

Thank you so much for leaving a review about Cumberland Kia, it's always encouraging to hear such great feedback. We strive to provide the highest quality of service and take pride in offering our customers the best experience possible. Our team is delighted that we were able to exceed your expectations and we are thrilled that you received prompt, friendly service from us. We look forward to seeing you again in the future!

Cumberland Kia responded

Thank you for taking the time to write a review sharing your experience at Cumberland Kia. We are delighted to hear that you had a positive experience with us! We take great pride in offering our customers quality service, and we continuously strive to make sure that all of our guests feel valued and pleased with their visit. Our manager's commitment to finding resolutions and making it right resonates with this commitment. It is reassuring to know that you have taken away a memorable experience for the better from your visit. We look forward to seeing you again soon!

Cumberland Kia responded

Thanks so much for taking the time to review Cumberland Kia, we're delighted to hear your experience was a positive one! We strive to deliver great service and facilitate efficient repairs, so its nice to know we hit the mark. Our team of technicians work hard to ensure that all repairs are done in a timely fashion and that you are up-to-date on what needs to be addressed when it comes to your vehicle's maintenance. Thank you for sharing your experience and for trusting us with servicing your vehicle!

Cumberland Kia responded

Thank you for your glowing review of Cumberland Kia! We are delighted to hear that the work was completed in the time stated and that you are pleased with the results. Our team strives to ensure the highest level of customer satisfaction and we are glad that your experience reflected that. We hope to be able to serve you again in the future, so please don't hesitate to reach out if you need anything else!

Cumberland Kia responded

Thank you for your continued support of Cumberland Kia, it means the world to us! We are so happy that we were able to meet your expectations with our fast and efficient service. We strive to provide the best experience for our customers each and every day, and your review is a reminder that we’re doing just that! We'll be here when you need us in the future. Thanks again!

Cumberland Kia responded

On behalf of everyone at Cumberland Kia, thank you for your kind words, and for being a loyal customer! We are thrilled you had a pleasant experience during your time with us and that our convenient location and friendly team members made it easy for you. We aim to provide the best customer service and care possible each time you're in contact with us. We hope to continue providing an great experience every time you visit or contact us in the future!

Cumberland Kia responded

Thank you for taking the time to review your recent service experience with Cumberland Kia, we appreciate candid feedback from our customers. We are disappointed to learn that your overall experience was not consistent with the standards of excellence that we aim to provide. Our dedicated team works hard every day to ensure no detail of our customer's experience is overlooked. We sincerely apologize that you did not receive a response to your voicemails in a timely manner, and can assure this does not reflect the level of service our customers deserve. In addition, we regret to hear that upon arriving at our dealership there was grease on the vehicle’s interior surfaces and apologize for any inconvenience this may have caused. We sincerely value all feedback received from our customers and will take your comments into consideration as we continue to strive towards delivering an unparalleled experience for each person who visits our dealership. If there is anything else we can do for you please don’t hesitate to let us know. Thank you for being a loyal Cumberland KIA customer over the past 2 ½ years.

Cumberland Kia responded

Thank you for the wonderful five-star review, and for choosing Cumberland Kia! We are so pleased to hear that everyone was such a good help to you throughout your visit. Our team loves providing excellent customer service from first contact until guests leave in satisfaction. We're glad it seems that our goal of delivering pleasant experiences was met during your visit. We look forward to seeing you again soon!

Cumberland Kia responded

We thank you for the opportunity to service your vehicle and apologize that you have experienced difficulties since your engine replacement. Quality service is our top priority for every customer, and we want to repair the issues on your vehicle properly. Our dedicated service team will work with you one-on-one to correct these issues. We hope that together we can get your car running as it should be. Please contact us at your earliest convenience so we can discuss the problems more in detail and formulate a solution. Thank you again for bringing this issue to our attention and allowing us the chance to rectify it.

Cumberland Kia responded

Thank you so much for taking the time to review your experience at Cumberland Kia, we are truly delighted to hear that our team went above and beyond to make your visit enjoyable. Our mission is to always bring top-tier customer service and support, and it's wonderful to see that we were able to do just that on your visit. We appreciate the kind words about Mark and hope you have a safe drive in your new car! Thank you again for choosing us as your source for automotive needs.