Cumberland Kia - Service Center

Cumberland Kia responded

Thank you for taking the time to review Cumberland Kia! We are thrilled that our friendly staff and clean facility made your visit a great one. We take pride in doing everything possible to ensure that our customers experience top notch service with a good deal on their vehicles. It was a pleasure serving you and we're grateful for your business. We look forward to seeing you again soon!

Cumberland Kia responded

Thank you for taking the time to review your experience at Cumberland Kia. We're very glad to hear that you found our service people to be excellent, and we apologize for the cost of servicing your vehicle here. We aim to provide competitive pricing; in light of what you mentioned, we'll keep investigating possible options so our customers can get the best value out of their service visits. If there's anything else we can do for you please don't hesitate to reach out - we hope to see you again soon!

Tinchi responded

Great service

Cumberland Kia responded

Thank you for your kind words. Our mission is to provide exceptional customer service and it's so rewarding to see this reflected in your experience with us. We're proud of the sales and service staff here at Cumberland Kia–we recognize that our people are what makes the difference. We value your feedback and loyalty, and appreciate you taking the time to leave such a positive review. We look forward to providing excellent service whenever you choose to visit us again.

Cumberland Kia responded

Thank you so much for taking the time to write such a kind review! We are delighted to hear you enjoyed your time with us. It is always our goal to provide warmth and tailored hospitality when you visit, along with true professionalism when it comes to getting the job done! We hope that coffee was just as enjoyable as we intended - thank you again for stopping by and making the effort to leave a review!

SKYNRDLEE100 responded

Thank you.

Cumberland Kia responded

Thank you for the awesome five-star review. We are so glad that you are happy with the customer service provided by our team here at Cumberland Kia. Our employees take great pride in being polite and offering helpful advice to all of our customers, and your feedback makes us feel proud of them. We look forward to propelling your driving experiences to the next level when you visit us in the future. Thank you again!

Cumberland Kia responded

Thank you for taking the time to review Cumberland Kia and your positive feedback. We are delighted to hear your car was eligible for a recall repair and our team was able to get you back on the road again quickly. Our goal is always to provide fast, friendly service that goes above and beyond expectations. We hope you continue to enjoy your car for years to come! Please feel free to reach out if there is anything else we can do for you or if you have any other questions.

Cumberland Kia responded

Thank you for your review of Cumberland Kia, we appreciate the feedback! We strive to offer transparent pricing and ensure all our clients are satisfied with their repairs and services. I'm sorry to hear that the miscellaneous charges created an unsatisfactory experience, we will certainly look into better clarifying any associated fees for our quotes moving forward. We guarantee satisfaction with all work done by Cumberland Kia and want you to be utterly delighted in the service provided as is our trademarked promise. We thank you for bringing this matter to our attention - it allows us to improve our customer experience and deliver excellence every service appointment. Please do not hesitate to reach out should your repair exhibit any issue or if there is anything else we can do for you in future!

Cumberland Kia responded

Thank you for giving Cumberland Kia a perfect review rating and your kind words, we are so pleased to be able to serve you. We want to especially thank Cody for taking care of you, he is an essential member of our team here at Cumberland KIA and we appreciate all his hard work! It is great to hear that you have had such positive experiences with us here at Cumberland Kia and we look forward to keeping in touch with you in the future for any of your automotive needs.

Cumberland Kia responded

Thank you for taking the time to review your experience with Cumberland Kia's service department. We pride ourselves on providing excellent customer service and are pleased to hear that our team delivered just that. It is great to know that our technicians were able to make quick work of your recall issue and we hope it was resolved in a satisfactory manner. And thank you for noting the cleanliness of our restrooms and waiting areas; we go out of our way to ensure those spaces are as nice as possible for our customers. Once again, thank you for choosing Cumberland Kia. We hope to build upon this positive experience the next time you need a service appointment.