Cumberland Kia - Service Center

Cumberland Kia responded

Thank you for your patronage. We're happy to hear that your experience at Cumberland Kia was great and that the service went smoothly. Our team takes pride in providing top-notch customer service and we strive to make sure our visits go as quickly and efficiently as possible. We appreciate your feedback and we hope you choose us for all of your automotive needs in the future!

Cumberland Kia responded

We are thrilled to hear that Mark went above and beyond your expectations! It's always our goal to provide the best customer service so hearing you've bought multiple vehicles from us is an incredible indicator that we've done just that. We strive to bring our customers back year after year and we are delighted this was the case for you! Thank you for your continued loyalty and for sharing your experience with us - it means a lot.

Cumberland Kia responded

Thank you for visiting Cumberland Kia, and for leaving us a kind review. We are pleased that the recall repair went smoothly. We apologize for any delay in ordering the part needed and have made sure to pass on your comment to the team. You should hear back from us soon with an update about the part ordered. We value you as a customer and all of your feedback is helpful to us. We hope to continue delivering excellent service even after you leave our dealership. If you need any more assistance or have any other questions, please don't hesitate to contact us again soon.

Cumberland Kia responded

Thank you for your review of Cumberland Kia, and we're so pleased that you had such a positive experience. We're especially delighted to hear that you got the chance to work with Lucas Reab – he's one of our top service advisors! His commitment to excellence has made him an invaluable part of the team and we wouldn't be the same without him. We strive to ensure that everyone who visits Cumberland Kia is satisfied with their overall experience. Please keep us in mind for your future automotive needs and thank you again for taking the time to provide us with your feedback.

Cumberland Kia responded

We appreciate you taking the time to share your experience with us. We are truly sorry that your experience did not meet your expectations or ours. At Cumberland Kia, we strive to provide every customer with the highest possible quality of service and products. Your views and feedback are very important to us. We understand how inconvenient it must have been for you to wait for 6 months while we’re working on your car and not being able to contact you with updates on the status of the order. We will definitely work hard to improve our communication process so that all future orders are handled more efficiently in the future. We sincerely apologize and kindly request you to give us another chance in the future as it would be an honor for us to serve you better than before. Thanks again for sharing your experience with us!

Cumberland Kia responded

Thank you for the wonderful 5 star review and for giving us the opportunity to take care of your car needs, Kristen! We are so glad that you experienced our efficient services and that your job was done quickly. At Douglas, we always strive for great customer service as well as top quality repairs. Our team works hard to ensure customer satisfaction and it's good to know that we met those standards during your visit. Thank you again for your kind words and we look forward to seeing you soon!

Cumberland Kia responded

Thank you for taking the time to review your experience with our service team, Susie and her team, at Douglas! We are delighted that they were able to provide you with prompt, efficient and courteous service. We value customer satisfaction highly here at Douglas and we're pleased to see their hard work is paying off! We appreciate your feedback as it allows us to continuously enhance the level of service we provide. If there's anything else we can do to make sure that your future experiences with us feel more like 5 star visits, let us know. Thanks again for your support and for choosing Douglas.

Cumberland Kia responded

Thank you for taking the time to share your experience with us, we are really pleased that you had such a positive experience with Douglas. It is our mission to provide a convenient and helpful service to our customers, so I'm thrilled to hear that you were pleased with our efforts in achieving this. We strive to make sure each customer feels respected and appreciated and we're so glad that this was your experience! Thanks again for your kind words - we look forward to seeing you at Douglas again soon!

Cumberland Kia responded

Thank you for your kind words! We are delighted to hear that you found our staff to be friendly and knowledgeable and that we provided excellent attention to your needs. It is always a pleasure to be able to exceed our guests' expectations. We are so glad that you enjoyed your stay and would recommend us to others. Thank you for taking the time to share your experience with us.

Cumberland Kia responded

Thank you for your great review! We appreciate that you took the time to give us feedback on your experience. It was our pleasure having you as a customer. We are so happy that one of our team members was able to assist you quickly, and we take pride in the quality of service that we provide to all of our customers. It means a lot to us to know that we have been able to meet your needs and provide quality service. Thanks again, and we hope to see you again soon!