Cumberland Kia - Service Center

Cumberland Kia responded

Thank you for your kind review and 5-star rating, we truly appreciate it! We strive to provide a customer service experience that is pleasant, helpful and attentative. We are thrilled to know that each time you visit us, you have experienced the full value of our services. It's wonderful to hear that we are always filling your tires in the winter time free of charge - we understand how important safety is, especially in rougher weather conditions. Thank you for entrusting us with your concerns - our staff are here to lend an ear and help make sure your needs are met at each visit. We look forward to seeing you again soon!

Cumberland Kia responded

It's wonderful to hear about your experience at Cumberland Kia! We are truly grateful for your positive feedback and that you have shared your story with us. We strive to give the highest level of quality service in everything we do, and it's encouraging when our hard work helps make a difference in our customers' lives. We appreciate you trusting us with your car’s care. We consider Susie and her team family and thank them for their incredible level of expertise and commitment to providing exceptional service. Our customers like you help us to continue offering top quality service and making new connections along the way. Thank you once again for your loyalty and support!

Cumberland Kia responded

Thank you for your wonderful review of Cumberland Kia! We are thrilled to know that you have had a great experience when visiting us and that our staff was friendly and helpful. We strive to ensure attentive and excellent customer service during all visits, so it is gratifying to hear that we are doing just that. If there is anything else we can do to make your car servicing more enjoyable, please do not hesitate to let us know! Thanks again for your kind words and for choosing Cumberland Kia - we look forward to seeing you again soon.

Cumberland Kia responded

Thanks for sharing your experience at Cumberland Kia, we're glad to hear that the service was quick and easy. We apologize that you had an issue with the "take a break" reminder coming on - it certainly sounds like an inconvenience. We're glad to hear that our team was able to resolve the issue and that you don't appear to be having the problem any longer. Our customer's satisfaction is always our priority, and we want you to be happy with your car! Thank you for being such a loyal customer.

Cumberland Kia responded

Thank you for your positive review of Cumberland Kia. We are delighted to know we provided you with an easy and satisfactory service experience. Our team takes great pride in providing each customer with exceptional care and attention, and it's wonderful to hear that came through. We truly appreciate your kind comments and being chosen as your “go to” place for all service needs. We look forward to welcoming you back again soon!

Cumberland Kia responded

Thank you for the great review about your experience with us at Cumberland Kia! We truly appreciate hearing from our customers and knowing that they had a positive experience. We strive to provide a worry-free service experience so that our customers return time and again. We thank you for your loyalty and look forward to having you back soon!

Cumberland Kia responded

Thank you for your kind review, it means a lot to us here at Cumberland Kia that our customers keep coming back and feel valued! We’re delighted to hear that you have had such positive experiences in the past. It is always our aim to provide excellent service from start to finish and we are so pleased to know that we have been able to consistently do this for you. Thank you again and please let us know if we can help you with anything in the future.

Cumberland Kia responded

Thank you for your stellar review, it really means a lot to us here at Cumberland Kia! Our team works hard to ensure that each and every customer has an outstanding experience when visiting our dealership and we’re thrilled to hear that you have felt taken care of during each of your visits. Your kind words truly make all the hard work worth it! We look forward to helping you with any future service needs or just seeing you around!

Cumberland Kia responded

Thank you for taking the time to review your experience at Cumberland Kia! We are thrilled to hear that you enjoyed your time with us and appreciate your kind words about the lady at the front desk. It is our goal to provide excellent customer service and we strive to exceed expectations no matter what. We greatly appreciate your business and hope you will keep us in mind for all of your automotive needs in the future. Thank you again!

Cumberland Kia responded

Thank you for choosing Cumberland Kia and taking the time to review your experience! We're glad to hear that your appointment was scheduled easily and that the service was prompt. Our team works hard in order to get every vehicle serviced with a good explanation behind it so that each customer leaves feeling informed and taken care of. We strive to go above and beyond in order to create a pleasant, helpful environment for our customers, as we understand how important this is in terms of a stress-free visit to the dealership. Our goal is to provide top-notch customer service throughout each individual's entire car buying process. We are thrilled that you enjoyed your visit at Cumberland Kia and we would be delighted if you chose us again should you need any additional help down the road. Thank you for your loyalty!