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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews
Call Service Center (931) 287-2931

937 Reviews of Cumberland Kia - Service Center

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May 28, 2023

Always do a good job. Very courteous staff. Do the job well and prompt Everytime. More

by WILDCATZ77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
May 30, 2023 -

Cumberland Kia responded

Thank you so much for your glowing review and kind words about our staff, we certainly appreciate them! We’re always striving to provide a top-notch service and to make sure that each customer leaves happy. We’re very pleased to hear that this has been the experience on all of your visits and we'd love it if you continued to recommend us to friends and family in need of automotive services. Thank you again for being such a loyal customer over the years!

May 27, 2023

Everyone is always so helpful and makes sure I am in and out quick. I also love that they always top off all my fluids More

by D.GEHRING2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
May 30, 2023 -

Cumberland Kia responded

Thank you for your great review of Cumberland Kia, we really appreciate your kind words! We take pride in providing a consistently high standard of service to every customer--making sure you're in and out quickly is one of our highest goals. We're also glad to hear that you love that we top off all of your fluids with each visit - rest assured that we strive to provide full service excellence for all our customers. We hope to see you again soon!

May 26, 2023

Very knowledgeable and courteous service, I highly recommend them and we will purchase here again. More

by bobbymac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
May 30, 2023 -

Cumberland Kia responded

Thank you so much for your review. We appreciate your kind words and are thrilled to hear that you had a great experience with our knowledgeable and courteous staff at Cumberland Kia. We pride ourselves on delivering quality service to our customers and it's uplifting to hear that we achieved this goal with you during your visit. We look forward to seeing you again soon!

May 26, 2023

I had a great experience at Cumberland Kia ! Ronnie helped me tremendously and was so patient. I always come to him at Cumberland Kia for the best service. More

by sierrabug13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Bean, Chad Hancock, and Mr. Claborn.
Report | Print
May 27, 2023 -

sierrabug13 responded

:)

May 25, 2023

They were great ! !! Everyone was kind and respectful. When it comes time to buy another Kia I will be shopping here More

by KARNKAR57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
May 30, 2023 -

Cumberland Kia responded

Thank you so much for your positive feedback and for choosing Cumberland Kia! We take a lot of pride in the customer service that we provide, and I'm glad to hear that reflected in your experience. We strive to offer each customer a positive and respectful atmosphere, so we're delighted to know that you enjoyed your visit. We look forward to welcoming you again when it's time to upgrade your Kia! In the meantime, our team is available if there ever arises a need for service or assistance with your current vehicle.

May 25, 2023

Everyone was very kind and attentive to resolving the issues with my recall on my 2011 Kia Sorento. I will have no problems going back to the dealership again for anything that I may need. More

by KELLEYFREDERICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
May 30, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for taking the time to write such a glowing review! Our team genuinely takes pleasure in serving the needs of our customers, so your kind words are truly appreciated. We're so glad that your visit was quick, seamless, and yielded positive results with your 2011 Kia Sorento recall issue. We look forward to continuing to provide you with quality service in the future. Have a wonderful day!

May 25, 2023

They are very professional. Very friendly staff and very knowledgeable. Will return again. They even fixed the recall without me asking More

by RAVEN73PATCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
May 30, 2023 -

Cumberland Kia responded

Thank you for your kind words about Cumberland Kia! We are delighted to hear you found our staff professional and friendly, and that we were able to take care of the recall heading without having to be asked. We strive to provide exemplary customer service and we are glad that it has been reflected in your experience. We look forward to seeing you again soon!

May 24, 2023

I conveniently made an appointment on line. Was able to get a Saturday morning appointment. Staff very friendly and clean facility. More

by BARNSHY65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyson Jackson
Report | Print
May 30, 2023 -

Cumberland Kia responded

Thank you for taking the time to leave your review for Cumberland Kia! We're elated to hear that our online scheduling was convenient and that you loved the friendly atmosphere when you came in. We appreciate your commitment to making sure your experience with us was top-notch, and we strive every day to exceed those expectations. We'll continue to work hard each day to provide efficient service and make sure everyone has a pleasant, stress-free experience at Cumberland Kia. Thanks again for choosing us and we hope to see you again soon!

May 24, 2023

Lucas is incredibly helpful, honest, and considerate. He always goes above and beyond for his customers. More

by MARLEEROSE64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas
Report | Print
May 30, 2023 -

Cumberland Kia responded

Thank you for leaving such a thoughtful review about your experience at Cumberland Kia! It is wonderful to hear that Lucas went above and beyond to make sure you felt taken care of. Our team always strives for excellence, so we’re delighted that Lucas provided you with an exceptional customer service experience. We pride ourselves on our dedication to providing outstanding customer service and it brings us great joy to hear genuine feedback like yours. We are grateful for customers like you, and we thank you for taking the time to share your positive experience.

May 24, 2023

I brought my car in, they communicated to me about what was going on throughout the day, and I was able to pick it up at the end of the day. Quick work, friendly, service, and great job. More

by MIGUEL.OLSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember name
Report | Print
May 30, 2023 -

Cumberland Kia responded

Thank you so much for your kind words and feedback. We take great pride in the quality of our work and our customer service at Cumberland Kia, and we are thrilled to hear your experience was positive. We strive to communicate with customers throughout the day about their vehicle and to deliver a quick turnaround time whenever possible. We are thrilled that we could provide such a high-quality service for you, and we hope you'll come back to us for all of your automotive needs!

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