Cumberland Kia - Service Center

Cumberland Kia responded

Thank you for your review of Cumberland Kia! We're so glad to hear that our staff left a lasting impression. Our team works hard to provide exemplary customer service and it's always gratifying to get feedback like this. We strive to make sure every visit is an excellent experience, and we'll continue working on delivering top-notch service in the future. Thanks again for taking the time to leave a review!

Cumberland Kia responded

Thank you so much for taking the time to review Cumberland Kia! We are thrilled to hear that the service has been excellent each time you visit us. It is important to us that our customers receive detailed and professionally-generated explanations for all work necessary, and it brings us joy knowing you see our estimates as fair and reasonable. We look forward to seeing you in the future - please always feel welcome to contact us with questions or requests. Have a great day!

ekpmorrow@yahoo responded

You guys have a great team there. That’s why we won’t go anywhere else

Cumberland Kia responded

Thank you for taking the time to leave us a review. We're thrilled to hear that your experience was a good one. Here at Cumberland Kia, we believe in keeping clean and quiet work areas for our customers who choose to wait for their vehicles during service. It's wonderful to know that our commitment to providing excellent customer service continues to impress our valued customers like yourself. We look forward to servicing your vehicle next time you require maintenance.

Cumberland Kia responded

Thank you for your amazing review and for being a loyal customer at Cumberland Kia. It means a lot to us that our sales team has been able to make such an impression on you, and that our service department has blown you away. We take pride in the relationships we build with all of our valued customers and it's wonderful to hear we are doing a great job! We look forward to helping you with more car purchases in the future.

Cumberland Kia responded

Thank you for your kind words, we're glad to hear that you had a positive experience with Cumberland KIA. We strive to provide excellent customer service and are so pleased that Susie was able to exceed your expectations. We understand how important it is for repairs and services to be done quickly and correctly, so we take great pride in being able to help our customers on time! Thank you again for choosing Cumberland KIA!

Cumberland Kia responded

Thank you for taking the time to review your visit to Cumberland Kia. We're so glad that we could meet your needs in a timely manner and that our staff provided excellent service during your visit. It's always our priority to provide fast and efficient car servicing, while also being clear in our communication about what to expect. We value customer feedback like this and strive everyday to ensure each and every one of our customers receive great service! Thanks for taking the time to let us know how we did.

Cumberland Kia responded

Thank you so much for taking the time to leave your review. We are so pleased that you had a great experience with us here at Cumberland Kia. Cleanliness is one of our top priorities and your feedback shows that we are achieving our goal in this area. It's also wonderful to learn that you enjoyed the complimentary coffee and TV during your visit! The quality of the service we provide is always our number one focus and it was incredible to see this reflected in your words. We are really happy that we could exceed your expectations and we would love it if you chose to put your trust in us again in the future!

Cumberland Kia responded

Thank you for taking the time to give us your valuable feedback following your recent experience at Cumberland Kia. We value honest feedback as it helps us improve our processes and customer experiences. We apologize for the issues that you faced when picking up your vehicle and for any frustration caused by calling us and not getting an answer. We should always ensure that our customers are guided through their paperwork thoroughly, as well as providing them with a speedy response when they call us. That didn't happen in your case, and we regret that we didn't meet those standards. We'll certainly take this feedback into consideration and use it to address any issues that need improvement in our dealership. We strive to deliver excellent service to each of our customers, so thank you again for bringing this to our attention.

Cumberland Kia responded

Thank you for taking the time to review Cumberland Kia. We are pleased to hear that our staff have been friendly and helpful during your visits with us! We think it is very important to only service what is truly needed, and we are glad to know that you appreciate our focus on customer service and transparency. Thanks again for your feedback - we look forward to seeing you on your next visit!