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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews

937 Reviews of Cumberland Kia - Service Center

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May 10, 2023

Excellent customer service. First time I have left a dealership without a headache. Always treated with respect and kindness when we are there. Very nice place to go. Will rec More

by SHERRYBOWINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Black
May 16, 2023 -

Cumberland Kia responded

Thank you so much for your review! We're so glad you enjoyed your first time experience with us at Cumberland Kia. Our team prides itself on providing exceptional service and making the customer feel comfortable and relaxed - we're delighted to know it has made a great impression on you. We love hearing when our customers spread the word about their experiences, so thank you once again for recommending us to your friends and family. Have a wonderful day!

May 10, 2023

Easy scheduling with the online booking, service was completed on time and picking up the car was made easy, thanks More

by ANDREWBELDRIDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas, Susie Green
May 16, 2023 -

Cumberland Kia responded

Thank you for taking the time to review your visit with us, we appreciate it! We're delighted to hear that your service appointment was booked and completed on time. That is our goal: to be as efficient and straightforward as possible when scheduling vehicle service with Cumberland Kia. Great customer service is always a top priority, so thank you for acknowledging that in your feedback. If there's ever anything else we can do to assist you, please don't hesitate to let us know. We hope to see you again soon!

May 09, 2023

Very friendly and easy to work with. Go out of their way to make your experience with them a good one. More

by BBUSH_22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Claborn , Brandon Hall
May 16, 2023 -

Cumberland Kia responded

Thank you for your kind words about Cumberland Kia! We sincerely appreciate you taking the time to review your experience. We strive to make every customer's experience first-class, and are glad you found that with us. Our team is dedicated to providing excellent customer service and going above and beyond to meet our customers' automotive needs. We're thrilled that you enjoyed working with us and look forward to having you as a customer in the future!

May 07, 2023

Easy to schedule an appointment and they always keep me update on progress of my service. More

by ZACHARYMORTENSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
May 16, 2023 -

Cumberland Kia responded

Thank you so much for taking the time to review Cumberland Kia. We appreciate your kind words and are so glad that it was easy to schedule an appointment with us and benefit from our regular updates on the status of your service. We do our best to make sure that you always have a pleasant experience when visiting our dealership and it warms our hearts to know that we have achieved success in that endeavor. As always, if there is anything else we can do to improve your visit experience, please let us know! Thank you again and we hope to see you soon.

May 06, 2023

The service was exceptional. When I arrived at the Kia service dept I was met by the serviceman immediately. I explained why I was there and he said the procedure would take app More

by david
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can't remember the serviceman's name.
May 16, 2023 -

Cumberland Kia responded

Thank you so much for your kind words. We are delighted that you were pleased with the service we provided and that the process went above and beyond your expectations! It's great to hear when our hard work is recognized. We take pride in offering exceptional service and ensuring that each of our customers is taken care of. Thank you again for your feedback - we're so glad you chose Cumberland Kia!

May 05, 2023

Excellent service department I will definitely buy my next car from Cumberland Kia They take good care of us More

by MYTSEAS@FRONTIERNET.NET
Recommend Dealer
Yes
Employees Worked With
Rebecca I think
May 16, 2023 -

Cumberland Kia responded

Thank you for your kind review. We appreciate your glowing feedback about our Service Department. Your continued trust and loyalty in Cumberand Kia means so much to us. Your satisfaction is our priority and we give our best effort to ensure every customer is taken well care of each time they visit us. We look forward to seeing you when you purchase your next vehicle. Thank you again!

May 05, 2023

They were able to get my car in quickly and completed all recalls. Everyone was friendly and professional. More

by Cgooch70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
May 16, 2023 -

Cumberland Kia responded

Thank you for taking the time to review Cumberland Kia. We are delighted that your time with us was satisfactory and tremendously appreciate your kind words about our team. Our goal at Cumberland Kia is to provide exceptional service and we’re so pleased to hear we achieved that with you. We value our customers and work hard every day to make sure that they get exactly what they need, as quickly and efficiently as possible. We look forward to assisting you with all of your vehicle needs in the future!

May 05, 2023

Excellent service as always. Treated like family! Always feel comfortable that work on my car will be done correctly and timely. More

by CNHAMILTON1110@GMAIL.COM
Recommend Dealer
Yes
May 16, 2023 -

Cumberland Kia responded

Thank you so much for the kind words. It's a privilege to be considered part of your family and we strive day after day to ensure that our customers are treated with the utmost respect. We pride ourselves in the quality of our services and strive for efficiency with each visit. We're pleased to have earned your trust and look forward to continuing to build on it. Thank you again for choosing Cumberland Kia!

May 05, 2023

Have delt with them before and was treated good and good now they like to get the job done Right. Good prices also. More

by budlaycox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
May 16, 2023 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia, and for being a repeat customer! We are delighted to hear that you had both an enjoyable experience and found our prices to be competitive. Our team takes pride in providing great service and doing the job right every time - we're so glad to hear it! If there's anything else we can do for you, please let us know. We hope to see you soon!

May 03, 2023

The staff is friendly, competent, and work as quickly as possible. They always respond to my inquiries. More

by CPWEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
May 04, 2023 -

Cumberland Kia responded

Thank you for your stellar review of Cumberland Kia! We are thrilled to hear that our staff was friendly and competent, and worked quickly to answer your inquiries. We strive for excellent customer service every day and your feedback lets us know how we're doing. Thanks for being a valued customer, we look forward to continuing to serve you in the future.

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