Cumberland Kia - Service Center

Cumberland Kia responded

Thank you so much for your kind words regarding your experience at Cumberland Kia! We appreciate the five-star rating and take customer satisfaction very seriously. Our goal is to make sure everyone who visits our dealership leaves feeling positive about their experience. Thank you for being a valued customer, and we look forward to seeing you again soon!

Cumberland Kia responded

Thank you for your 5 stars and for taking the time to leave a review about Cumberland Kia! We're so glad you keep coming back and appreciate your kind words. Our team takes great pride in delivering outstanding customer experiences, and we're thrilled that yours has always been enjoyable. We welcome you whenever it's time to shop for a car or receive service, and thank you again for choosing us!

Cumberland Kia responded

Thank you for taking the time to review Cumberland Kia! We are so delighted that you have had a pleasant experience with our service staff, and appreciate your kind words about our facility. We strive for excellence when it comes to serving all of our customers, and we're glad to know that you had your work done in good time as well. We hope that next time you need automotive services, you will think of us first! Thank you for being a valued customer of Cumberland Kia.

Cumberland Kia responded

Thank you for your wonderful review and kind words. We are so happy that you found our staff helpful while you waited while your work was being done. We take great pride in making sure all of our customers feel taken care of and that they leave our shop in a timely manner with the best service they could get. Thank you again for the five stars, we look forward to providing you with excellent service on any future visits!

Cumberland Kia responded

Thank you for your positive review, we are thrilled to hear that your experience with Cumberland Kia has been so positive. Every one of our team members is dedicated to providing superior customer service and it is rewarding for us to see that reflected in your feedback. We hope to continue providing a five-star experience every time you visit us!

Cumberland Kia responded

We are delighted to hear you had a great experience at Cumberland Kia in Cookeville, TN. Our staff works hard to exceed every customer's expectations, so it makes us proud to hear such positive feedback about our dealership. We strive for excellence and always put the customer first! Thank you for your kind words and we look forward to serving your automotive needs again in the future.

Cumberland Kia responded

Thank you for bringing this to our attention, we're truly sorry if your experience was anything other than perfect. We take special care with every vehicle at Cumberland Kia and are always on the lookout for new ways to improve our service. Our team is aware of your requirement not to place the sticker on your tint, and it's our goal to get better and better delivering requested services each visit. We appreciate you allowing us another opportunity to make a positive difference in your service experience and hope that we have been able to do just that! On behalf of everyone here at Cumberland Kia, thank you again for being our valued customer.

Cumberland Kia responded

Thank you for your kind words and five star review of Cumberland Kia. We are so pleased to hear that our staff has been friendly, cooperative and competent during your time with us. It is a goal of ours to have our customers leave with a great experience every time they come in, so it's wonderful to hear that we achieved that. Thank you for choosing us as the place you trust to do all of your mechanic work and maintenance - we will continue to strive towards excellence in service as well as vehicle care. Thank you again!

Cumberland Kia responded

Thank you for taking the time to review Cumberland Kia. We deeply appreciate your kind words about Lucas and our overall service! We pride ourselves on providing top-notch customer service and are pleased that your experience reflected that. Team members like Lucas make a huge difference in every interaction, so thank you for recognizing his hard work. We look forward to having you back again soon!

Cumberland Kia responded

Thank you for your review and the generous stars. We are committed to providing an excellent experience when customers visit us at Cumberland Kia. We're delighted that our attention to detail was reflected in your visit. Serving our customers is definitely a priority for us, and we appreciate your bringing it to our attention that we have privacy available for customers to conduct business, as well as a collective of kind and considerate staff members who strive to make the dealership clean and welcoming. Thanks again for leaving this great review and we hope you entrust us with your auto needs in the future!