Cumberland Kia - Service Center

Cumberland Kia responded

Thank you so much for your kind words and 5-star review. We take great pride in providing the highest level of customer service. We are delighted to hear that you feel that we exceeded your expectations. Our goal is to make every customer's experience a success, and it sounds like our team accomplished just that. We appreciate your review and are honored to have earned such a glowing recommendation - we look forward to having you back soon!

Cumberland Kia responded

Thank you for taking the time to review Cumberland KIa! We are glad you appreciated the quick, easy and courteous experience you had with us. We strive to ensure our customers have the best experience possible when they visit us. Your feedback is valuable in helping us create an even better customer experience. We know how important it is find services that fit your budget and apologize if you felt our prices were a bit on the high side. We'd also love to follow up with you and learn more about your concerns so we can use this feedback to improve our offerings in the future. If there's anything else we can assist with please don't hesitate to contact us directly. Thanks again for your review!

Cumberland Kia responded

Thank you for your kind words and for taking the time to leave a review about your recent visit to our Cumberland Kia dealership. It's great to hear that our team was friendly, helpful and exceeded your expectations! Hearing how we were able to make your service experience as smooth and enjoyable as possible is music to our ears. We look forward to serving you in the future and thank you again for choosing Cumberland Kia.

Cumberland Kia responded

Thank you for taking the time to review Cumberland KIA, we really appreciate your feedback. We are delighted that you enjoyed working with our garage and office staff, who strive to provide our customers with excellent service and a delightful customer experience. We'll make sure your praise is shared! We want all of our customers to be able to enjoy the best possible experience when visiting us here at Cumberland Kia. If there is anything else we can do for you next time, please don't hesitate to let us know. Thank you for choosing us for your automotive needs!

Cumberland Kia responded

Thank you for taking a moment to share your experience with us at Cumberland Kia. We're so glad to hear that even though you only gave us two stars, you found our team professional and the oil change process to be relatively quick. We always strive to provide the best customer service possible and would love the opportunity to continue serving you in any way we can. If there is ever anything else we can do or if you have any suggestions on how we can improve our service, please don't hesitate to reach out anytime. Thank you for giving us your business!

Cumberland Kia responded

Thank you for taking the time to provide us with feedback on your visit with Perry at Cumberland Kia. We’re so glad to see you were satisfied with his service, and appreciate that he was able to work around your busy schedule. We understand how valuable your time is, and strive to provide exceptional service during each of our customer interactions. If there's anything else we can do for you in the future, please don't hesitate to let us know! We sincerely value your trust in the Cumberland Kia team.

Cumberland Kia responded

Thank you for the kind review of Cumberland Kia. It sounds like our team was able to rise to the occasion and provide an excellent customer experience for you. We are proud of our time frames, customer care, and expertise when it comes to taking care of our customers' needs. Our staff works hard to make sure each individual is treated with professionalism and respect. We value your patronage and would be honored if you come back anytime soon! Thank you again!

Cumberland Kia responded

Thank you for your five-star review. We are pleased to hear that the service on your Kia was quick and satisfactory. At Cumberland Kia, we strive to provide top-notch customer service to all of our guests and apologize for the wait you experienced during your visit with us. We take any service inquiries or feedback very seriously and make sure to address each one in a timely fashion. The fact that it is difficult to reach our Service Department by phone is something that has caught our attention. We're making sure to dig into this issue and make sure no customer ever has to experience a long wait if they have a service inquiry. Again, thank you for taking the time out of your day Christina!

Cumberland Kia responded

Thank you for the kind words, and choosing Cumberland Kia! We strive to make our customers feel like their best interests are top of mind throughout their car buying journey. It sounds like we were successful in doing that with you and we really appreciate your feedback. We hope you are enjoying your new ride and thank you again for being a valued customer!

Cumberland Kia responded

Thank you for your kind words and 5-star review, we’re thrilled to hear that you had an excellent experience with our service department. We strive for efficiency and professionalism in everything that we do here at Cumberland Kia, and it is rewarding to know that our hard work has earned your confidence. We look forward to serving all of your automotive needs in the future!