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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews

937 Reviews of Cumberland Kia - Service Center

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March 31, 2023

They were very caring and helpful was very kind and understanding. Completed job in a short time More

by Jim.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Mar 31, 2023 -

Cumberland Kia responded

We are so pleased to hear that you had such a positive experience at Cumberland Kia! We strive to provide our customers with the best care possible and it's great to know we succeeded in meeting your expectations. Thank you for rating us 5 stars and for highlighting our dedication to completing the job in a timely manner. We appreciate your business and recognition of our efforts!

March 30, 2023

Everyone was kind and courteous. The young man come out and explain to me what they were going to do, which was very nice. It did not take them long at all day well spent. More

by June
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Mar 30, 2023 -

Cumberland Kia responded

Thank you so much for taking the time to review Cumberland Kia! We're pleased to hear that you had a pleasant experience here and that our technicians were able to quickly get your car serviced. Our staff is passionate about providing excellent customer service and they'll be delighted to know that their efforts were appreciated. We'd love to have you return in the future, and feel free to let us know if there's ever anything else we can do for you. Thank you again for being part of the Cumberland Kia family!

March 30, 2023

Their service was fast and convenient. We are so happy we made our purchase as they continue to provide amazing service. More

by Candlgrant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Ward, Susie Green
Mar 30, 2023 -

Cumberland Kia responded

Thank you so much for the wonderful review of your visit to Cumberland Kia! We are delighted that you had a great experience. Our team works hard to ensure each customer has an enjoyable time, and your feedback is greatly appreciated. We look forward to serving you again in the future.

March 30, 2023

The service at Kia was fantastic and was willing to help me after the crew at cumberland over inflated my tires and refused to let the air back out. More

by jonesnoah77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Mar 30, 2023 -

Cumberland Kia responded

Thank you for reviewing Cumberland Kia and giving us 5 stars! We're thrilled to learn that you had a fantastic experience with our service team. It's very impressive that they were willing to assist you even after the crew at Cumberland over inflated your tires. We hope you are satisfied with the results and that this does not keep you from visiting us in the future. Thank you again for choosing Cumberland Kia for your automotive needs.

March 30, 2023

Great place friendly helpful employees give you all the information you need.never try to push anything on you good prices. More

by jrmcnall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Mar 30, 2023 -

Cumberland Kia responded

Thank you for your glowing review. At Cumberland Kia, we are so pleased that your experience was positive and that our employees were able to provide you with all the information you needed. We stand behind our commitment to providing a fair, stress-free and enjoyable shopping experience from start to finish. It makes us proud to know that we achieved that goal with you. We hope that you will consider visiting us again in the future should your needs change and thank you for being part of the Cumberland Kia family.

Mar 30, 2023 -

jrmcnall responded

Thank you for all you do for your care and concern. appreciate that way I have been treated!

March 30, 2023

This was a very pleasant experience looking at the KIA product line. My choice was the Soul. I was very pleased with the sales people and the overall process of purchasing the auto. I would recommend More

by RSPURLOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Strickland, Mike (Bart) Bartlet
Mar 30, 2023 -

Cumberland Kia responded

Thank you so much for your wonderful review. We are so pleased that your experience with Cumberland Kia was a positive one. We strive to ensure that all of our customers have an enjoyable and stress-free experience when making a purchase with us. It makes us proud to know that we were able to do this for you. We are happy you chose Cumberland Kia and the Soul model, it's a great car. We look forward to seeing you again in the future and thank you for recommending us to others. Please let us know if there is anything else we can do for you!

March 30, 2023

The detail department did a great job removing sap from my car. They had me back on the road shortly. More

by TJSWAF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Matlock
Mar 30, 2023 -

Cumberland Kia responded

It’s great to know that you had such a wonderful experience when visiting our dealership

March 29, 2023

Always very efficient, friendly and on time . They keep you informed at what is going on with car. More

by TDKJEATON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Mar 30, 2023 -

Cumberland Kia responded

Thank you for taking time to review your experience at Cumberland Kia, we appreciate your feedback! We are so pleased to hear that you had an efficient and friendly experience with us and that we kept you informed throughout the process. Our customers always come first and we strive to deliver excellent customer service on every visit. We will ensure your kind words are shared with our team here as well. Thank you for choosing Cumberland Kia for all of your car needs - we look forward to serving you again in the near future!

March 29, 2023

Always timely and professional service. We purchased our Sorento from Cumberland Kia and get all services done here. More

by MDAVIS8892
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyson , Susie Green
Mar 30, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia for your Sorento and for trusting us with your service needs. We strive to provide our customers with timely and professional service, so we are delighted to hear that you have found that to be the case. We look forward to seeing you again soon!

March 29, 2023

They are always very friendly and informative. It has always been a pleasure to deal with them. More

by ROSIERENEE9976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Mar 30, 2023 -

Cumberland Kia responded

Thank you for your kind words. We truly appreciate your positive feedback and loyalty to Cumberland Kia. Nothing makes us happier than providing our customers with the best experience possible, so we thank you for noticing all the hard work our team puts in to helping you every time you visit. We look forward to continuing to serve as your go-to dealership for quality and reliable cars in the future!

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