Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews
Call Service Center (931) 287-2931

937 Reviews of Cumberland Kia - Service Center

Sort by
March 22, 2023

Great place with friendly helpful staff. Would highly recommend to any family or/and friends More

by BIVINS8051
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scotty Litton
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

Thank you so much for taking the time to leave us a 5-star review, we really appreciate it! We are so happy to hear that our team is providing only the best service and that you would recommend us to your family and friends. It makes us proud when have been able to make customers like yourself smile! Have a great day!

March 22, 2023

We were very pleased with the car detailing service and will use them again. Thanks. More

by Kwhenry_2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

We are thrilled to hear you enjoyed our car detailing services and appreciate you leaving us a great review! We take pride in delivering the best services possible and hope to have the opportunity to service you again. Thank you for giving us the chance.

March 22, 2023

I was greeted immediately and my vehicle was taken back and service completed in a timely manner More

by JOSHSMITH75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

Thank you for your excellent review of Cumberland Kia! We strive to make our customers feel welcome and appreciated, so we are happy to hear that was your experience. We appreciate the time you took out of your day to let us know about it. We are glad that your vehicle was taken back in a timely manner, and it looks like everything went great! Our staff is committed to providing every customer with the highest quality of service each and every time. We’re delighted that you enjoyed your experience and hope to see you again soon.

March 21, 2023

My experience was very pleasant, service was great. I will be back.just a little pricey for oil change though. Maybe you could email coupons for next time. More

by DONNAFAYE1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

Thank you for taking the time to leave us this kind review. We are thrilled that your experience was pleasant and our service was great. Customer satisfaction is always our top priority and nothing makes us happier than knowing we achieved it. We understand that paying for an oil change can be a costly expense, so we would like to offer you a coupon for 20% off your next oil change at Cumberland Kia. We hope you enjoy the savings as a token of our appreciation for your positive review.

March 19, 2023

Very friendly staff and very knowledge of what they are doing. I would take my vehicle here just to get the great customer service. More

by JMDUVALL1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Susie Green, Brandon Hall
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

Thank you for the incredible review. We're so happy that you enjoyed your experience at Cumberland Kia and that you felt welcome in our dealership. Our staff put in the work to give each customer the best care possible, and we are glad to know you appreciate their efforts! We look forward to seeing you again soon and please don't hesitate to reach out with any questions.

March 18, 2023

Great service, very helpful with a great attitude; the detail for my daughter’s car was immaculate. More

by kendle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cleanup shop, can’t remember his name, but he was great.
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

Thank you for taking the time to provide feedback about your experience at Cumberland Kia! We are glad to know our dedicated staff and high attention to detail made a lasting impression. It is customers like you that motivate us every day. We want you to feel confident and comfortable during each visit, so we are always looking for ways to improve our services. Your kindness and support means the world to us and hope you choose us again soon.

March 18, 2023

We have had to have our car there several times and they are wonderful to us! We do plan to buy another Kia when they get in what we want! More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie is a queen at her job!!!!, Susie Green
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

Thanks for the 5 stars and your wonderful review of Cumberland Kia, we appreciate it! We are glad to have been your go-to service provider for your car and are thrilled that you plan to purchase another Kia. If there's ever anything else we can do for you in the meantime please don't hesitate to reach out. We look forward to making sure that you have a positive experience when purchasing from Cumberland Kia. Thank you again for your kind words and loyalty!

March 17, 2023

The service department is very efficient. It was easy to make an appointment. The wait time was very short plus we received a discount when it was time to pay the bill. We will be getting More

by zinnia_blue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

We appreciate your feedback

March 17, 2023

Excellent service and quick and easy process . The vechicle was clean and nice and the paper work was easy and simple Excellent all thru the process More

by rossannasaylors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody stout /excellent service , Adam Eldridge, Susie Green, Brandon Hall
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

We are grateful for you taking the time to share your experience with us and this audience

March 17, 2023

Great service and friendly staff. We were in and out in a little over an hour for our maintenance service. More

by MHMED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gentleman at the Express podium. , Susie Green
Report | Print
Mar 30, 2023 -

Cumberland Kia responded

Thank you for taking the time to review our dealership

1
...
31
32
33
...
94