Cumberland Kia - Service Center

Cumberland Kia responded

Thank you so much for your kind words and excellent review. We appreciate the feedback and are so pleased to hear that you had a pleasant experience with us. We strive to provide outstanding service and create a welcoming atmosphere for our customers, so we're grateful that you noted these details in your review! Thank you for entrusting us with your vehicle maintenance needs, and we look forward to seeing you again soon.

Cumberland Kia responded

Thank you for rating your experience with Cumberland Kia a 5-star one, we really appreciate your feedback. We are so thrilled to hear that the repair was done in a timely manner and that the price was fair – thank you for recognizing our efforts to provide great service at an affordable price. We pride ourselves on keeping our customers in the loop so they know exactly what is being done to their car while it's here. We hope to see you again soon. Thank you again for taking the time to review us!

Cumberland Kia responded

At Cumberland Kia, we take pride in providing friendly customer service and top-notch service to all our customers. We are so pleased to hear you had such a positive experience with us, and that you have shared your appreciation with others! We know that great word of mouth can go a long way in bringing new customers through our doors. Thank you for being a valued customer, and recommending us to your friends and family. It means the world to us.

Cumberland Kia responded

Thank you for your kind words about your experience at Cumberland Kia. We're delighted that our friendly service was enough to earn us a 5-star review! As a company, we always strive to keep customers informed and updated throughout their services and our team is proud to hear they got the job done quickly and efficiently. Your feedback is invaluable to us in continuing to curate the best experiences possible. Thank you so much for taking the time to leave your positive feedback. We hope you'll visit us again soon!

Cumberland Kia responded

Thank you for your feedback. We strive to provide a customer experience that is both pleasant and efficient. We're so pleased to hear that our service team was able to accommodate you quickly, and that we only presented you with necessary services. We appreciate your business and look forward to helping you with all of your Kia needs in the future!

Cumberland Kia responded

Thank you so much for your kind words and 5 star review. We are grateful for the opportunity to assist you and your vehicle. We strive to provide excellent customer service and are delighted that we were able to make YOUR experience a positive one. We appreciate your recognition of our team's speed, friendliness, and attention to detail--airing up those tires was definitely above and beyond what you expected, but we take great pride in helping our customers stay safe on the road. Thank you for the privilege to do so and for choosing us for all your vehicle needs!

Cumberland Kia responded

Thank you for returning to Cumberland Kia for your third car purchase! We're thrilled that you've enjoyed a great experience on each visit. Your loyalty means the world to us and our team is dedicated to ensuring that every customer recieves a rewarding experience. It's our mission to make sure you drive away happy in your new car, while also having a pleasant overall visit when you come into the dealership. We look forward to seeing you again soon and thank you for trusting us with your family's automotive needs!

Cumberland Kia responded

Thank you for your wonderful review of our service department. We're thrilled to hear you always have such a great experience and that we are able to accommodate your needs in a timely manner. Our team takes pride in delivering exceptional customer service and upholding the highest standards of quality when servicing our customers' vehicles. We look forward to seeing you again soon!

Cumberland Kia responded

Thank you for taking the time to share your positive review of Cumberland Kia! We really appreciate knowing that our team was helpful, knowledgeable, polite, and friendly. It's great to know you felt comfortable in our waiting room and that you plan to return for future maintenance issues. We are constantly striving to create the best service experience possible, so it is rewarding to hear when we get it right. We hope to welcome you back soon!

Cumberland Kia responded

Thank you for your kind words about Cumberland Kia! We strive to provide an outstanding customer experience and your feedback shows that we are going in the right direction. Our focus is making sure our customers have a pleasant, hassle-free experience each time they come in for service. We are also incredibly grateful for your loyalty over the years - it means a lot to us! Thank you again and please don't hesitate to reach out if there's anything we can do for you in the future.