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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews
Call Service Center (931) 287-2931

937 Reviews of Cumberland Kia - Service Center

Sort by
March 01, 2023

fast service pleased with service got everything done and our device was free as promised More

by annie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Mar 21, 2023 -

Cumberland Kia responded

Thank you for your 5-star review of Cumberland Kia! We are so glad to hear that our fast service, friendly team and promised free device all worked together to provide a satisfactory experience. Your feedback is invaluable; it lets us know how well we're meeting our customers' expectations and what areas we should be focusing on for improvement. It was a pleasure providing service to you! Please don't hesitate to let us know if there's anything else we can do for you in the future.

February 28, 2023

They professional, timely and efficient. They always fo a great job on my auto repairs . I would highly recommend Cumberland Kia to my friends and family. More

by YUSTINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia for your automotive needs, and for taking the time to write a review. We're glad to hear that you have had a positive experience with us, and that we were able to meet your repair needs in a professional and timely manner. We appreciate your recommendation, and hope that you'll continue to choose us for all of your future auto repairs. Thank you for your business!

February 28, 2023

Had an oil change, didn’t take very long to get it done. WSnt to bad a price, All is well More

by ELLSWORTH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that your experience was a good one. We appreciate your business and hope to see you again soon!

February 27, 2023

They are quick and efficient and reasonable. The are also very friendly & courteous. I especially enjoy Susie More

by JNWEST45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia. We're happy to know that you've had a positive experience with our dealership and our staff. Susie is a valuable member of our team and we're glad you appreciate her friendly service.

February 27, 2023

I was told by 3 different alignment shops that it needed shimmed and they told me it was okay and that it didn’t need it but my car keeps eating tires More

by KIMBERLYDAWN121017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we appreciate your business. I am sorry to hear that you have been experiencing issues with the alignment of your vehicle. Our technicians are highly trained and certified and would never recommend a service that is not necessary. If you have any further questions or concerns, please do not hesitate to contact us.

February 24, 2023

Cookville Kia always does a great job servicing my car! I’m glad to have purchased my vehicle through them. More

by Jordan G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Ward
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for your loyalty to Cumberland Kia, we're glad to have you as a customer! We'll do our best to continue providing the excellent service you've come to expect.

February 23, 2023

Kia service is always a pleasure to deal with. Service is always fast and courteous. More

by STORMY8102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas , Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia. We're happy to have you as one of our valued customers and we appreciate your feedback.

February 22, 2023

As usual the service dept. employees were friendly and very thoughtful. We got there early and were finished with our service before our appt. time! More

by LIVEY54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear our team took good care of you. We always aim to provide excellent customer service and it's great to know we met your expectations. Thank you for your business and we hope to see you again soon!

February 22, 2023

Lucas is phenomenal and always goes above and beyond. He always makes my appointment so easy!! More

by KRISTIMCBROOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for your kind words and 5-star review. We are so happy to have you as part of the Cumberland Kia family. You are a fantastic asset to our team and we appreciate everything you do for our customers. Thank you for your business and your loyalty. We hope to see you soon!

February 22, 2023

Service was really good. Had appt.and didn't have to wait at all. Very friendly and explained everything where I could understand it. More

by Betc
Recommend Dealer
Yes
Employees Worked With
Didn't know their names.
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that your service experience was a good one. Our team strives to provide excellent customer service and we're happy to know that we were able to meet your expectations. We hope you'll visit us again in the future!

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