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Cumberland Kia - Service Center

Cookeville, TN

4.8
937 Reviews
Call Service Center (931) 287-2931

937 Reviews of Cumberland Kia - Service Center

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February 22, 2023

Great customer service. Follows thru with what they do. Couldn’t ask for better!!! Staff are extremely helpful and prompt! More

by FQUALLS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for your kind words, Cumberland Kia. We're glad to have you as a customer and we will continue to do our best to serve you in the future.

February 22, 2023

The staff is always very friendly and professional. The crew is extremely fast and the waiting room is very clean More

by GWINNINGHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for taking the time to write this review. We're glad to have such friendly, professional staff, and that they are able to provide great service quickly. The waiting room is always clean because we know how important it is for our customers! Thank you again for your business.

February 21, 2023

The team is ALWAYS courteous, friendly, and prompt. Lucas is one of the best service managers I’ve ever encountered at a dealership. More

by Amy Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for your kind words and choosing Cumberland Kia, Lucas. We're so glad to have you as part of the family and appreciate your business. We'll make sure to pass on your compliments to him and the rest of our team.

February 19, 2023

We had our car serviced and we’re in and in about 30 min. Very friendly staff. More

by Opalm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, we're glad to hear that you're satisfied with your new vehicle and the process of acquiring it. We appreciate your business and look forward to serving you in the future.

February 19, 2023

Fast courteous service and great people. Attentive to details. Would recommend them at any time More

by bunny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for taking the time to write this review. We're glad to hear that you had a positive experience with our staff, and that we were able to attend to your needs. We hope you'll choose us again for your future automotive needs.

February 19, 2023

Our wait was only about 30 minutes for our 8,000 mile maintenance appointment. Worth the drive back to Cookeville! More

by tkburrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyson, Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for writing such a positive review. We're glad to hear that your wait time was only 30 minutes, and that you found our service department to be worth the drive back to Cookeville. We hope you'll continue to choose us for all of your automotive needs. Thanks again!

February 18, 2023

Nice people, work fast,,,,, highly recommended I always have a service since I got my car… More

by HPAULYOTT/LecelYOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for your kind words and continued business, Cumberland Kia. We're happy to have you as a customer and we'll do our best to continue providing excellent service. Thanks again!

February 18, 2023

They are very friendly and will help a person out when needed. I would recommend kia to a friend More

by CHRISTYJ71670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for recommending us to your friends. We're glad to have provided you with a positive car-buying experience, and we hope you'll come back to see us when you need your next vehicle.

February 18, 2023

The employees at this dealership are the nicest people I’ve ever met and they are all extremely helpful they went out of their way to make sure I was completely satisfied with my visit More

by Jbryant43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 28, 2023 -

Cumberland Kia responded

Thank you for choosing Cumberland Kia, and for taking the time to write this review. We're so happy to hear that you had a positive experience with our team, and that they were able to meet your needs. We hope you'll come back and visit us again in the future!

February 17, 2023

Kind, respectful, honest, helpful, trusting and go above and beyond for the customer. Thank you! More

by RPETTIGREW6455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Report | Print
Feb 17, 2023 -

RPETTIGREW6455 responded

I have never been treated as respectful as i was by Susie Green and the service dept at ANY dealership. On a 5 star rating scale your service dept. scores a 10. Keep up the good work and know it is appreciated. Thanks again, Rick & Tammy Pettigrew

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